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Unable to open Project on MAC, CTA3 latest

Posted By scrowner Last Year
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scrowner
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Been work for about 1 month on a animation video. Today I open the project I have been working on and CTA3 crashes upon opening. I need help. Too much effort has been placed into the project to restart here. This may be a result of running an update to CTA3 today - not sure.  I tried rebooting the MAC and have the same problem. The following is the MAC crash log:

Process:               CrazyTalkAnimator3Pro [384]
Path:                  /Applications/CrazyTalk Animator 3-Pro.app/Contents/MacOS/CrazyTalkAnimator3Pro
Identifier:            com.reallusion.CrazyTalkAnimator3
Version:               3.22.2426 (24251)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           CrazyTalkAnimator3Pro [384]
User ID:               501

Date/Time:             2018-06-07 14:40:13.015 -0400
OS Version:            Mac OS X 10.11.6 (15G1217)
Report Version:        11
Anonymous UUID:        50BDC5EC-D162-B829-82D2-5BF5EABB2750


Time Awake Since Boot: 68 seconds
System Integrity Protection: enabled
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (uLinkID == CZeusID::NullID), function GetObjectFromLinkMap, file /Users/rdd1mac01/Desktop/CTA2Git/ReallusionSDK/RLZeus/src/RLStream.cpp, line 1476.

Global Trace Buffer (reverse chronological seconds):
1.054308     AppleJPEG                    0x00007fff927a311c [0x7ff9a63e9400] Decoding completed without errors
1.054439     AppleJPEG                    0x00007fff927a10fc [0x7ff9a63e9400] Options: 64x64 [FFFFFFFF,FFFFFFFF] 0001D060
1.054439     AppleJPEG                    0x00007fff927a0fae [0x7ff9a63e9400] Decoding: C0 0x00400040 0x0008304A 0x11111100 0x00000000 3638
1.054830     AppleJPEG                    0x00007fff927a005e [0x7ff9a63e9400] Created session
1.081224     AppleJPEG                    0x00007fff927a311c [0x7ff9a63d4600] Decoding completed without errors
1.081322     AppleJPEG                    0x00007fff927a10fc [0x7ff9a63d4600] Options: 64x64 [FFFFFFFF,FFFFFFFF] 0001D060
1.081322     AppleJPEG                    0x00007fff927a0fae [0x7ff9a63d4600] Decoding: C0 0x00400040 0x0008304A 0x11111100 0x00000000 3650
1.081781     AppleJPEG                    0x00007fff927a005e [0x7ff9a63d4600] Created session
1.110635     AppleJPEG                    0x00007fff927a311c [0x7ff9a5424e00] Decoding completed without errors
1.110635     AppleJPEG                    0x00007fff927a10fc [0x7ff9a5424e00] Options: 64x64 [FFFFFFFF,FFFFFFFF] 0001D060
1.110635     AppleJPEG                    0x00007fff927a0fae [0x7ff9a5424e00] Decoding: C0 0x00400040 0x0008304A 0x11111100 0x00000000 3585
1.111057     AppleJPEG                    0x00007fff927a005e [0x7ff9a5424e00] Created session
1.143985     AppleJPEG                    0x00007fff927a311c [0x7ff9a63a7a00] Decoding completed without errors
1.144115     AppleJPEG                    0x00007fff927a10fc [0x7ff9a63a7a00] Options: 64x64 [FFFFFFFF,FFFFFFFF] 0001D060
1.144115     AppleJPEG                    0x00007fff927a0fae [0x7ff9a63a7a00] Decoding: C0 0x00400040 0x0008304A 0x11111100 0x00000000 2804
1.144438     AppleJPEG                    0x00007fff927a005e [0x7ff9a63a7a00] Created session
1.173648     AppleJPEG                    0x00007fff927a311c [0x7ff9a6365000] Decoding completed without errors
1.173758     AppleJPEG                    0x00007fff927a10fc [0x7ff9a6365000] Options: 64x64 [FFFFFFFF,FFFFFFFF] 0001D060
1.173758     AppleJPEG                    0x00007fff927a0fae [0x7ff9a6365000] Decoding: C0 0x00400040 0x0008304A 0x11111100 0x00000000 2955
1.174112     AppleJPEG                    0x00007fff927a005e [0x7ff9a6365000] Created session

Peter (RL)
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When working on projects it is always advised to save at regular intervals and always to a new file. Never overwrite your original working project. That way, in the event of a corrupt file, or other problems, you will still have a recent working version of the project to fall back to.

If you don't have a working version of the project, please send the project to our Technical Support department along with your system data. They will be able to check if the file is corrupt. Please use the link below to submit a Support ticket. Hopefully there will a quick fix for the problem.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

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scrowner
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Thank you. I submitted the ticket but was not able to attach the project as the project is 90MB.
vepop
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Peter,  CTA3 should have the autosave feature.
I too get the problem of CTA3 suddenly stops working.  
I have to save my file too often to avoid losing all my work when that happens.

OldRoz
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Auto save would be a lifesaver. I try to save the project after each time I’ve changed something, but I still forget at times. Been burned a couple of times.

I’m also careful about back-ups.
Peter (RL)
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scrowner (6/7/2018)
Thank you. I submitted the ticket but was not able to attach the project as the project is 90MB.


Hi... You can use a cloud service like Dropbox to make the download link available to support.


                                                                

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Peter (RL)
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vepop (6/8/2018)
Peter,  CTA3 should have the autosave feature.
I too get the problem of CTA3 suddenly stops working.  
I have to save my file too often to avoid losing all my work when that happens.



Hi Vepop… The best way to see new features added is to use our Feedback Tracker. The tracker is monitored directly by the relevant departmental teams and you will get feedback from the team there if applicable. In addition it allows other users to support your request with the most requested suggestions getting priority.

Thanks.


                                                                

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scrowner
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Drop box files uploaded. Links sent to support via the support ticket.

My real issue with the lost project is the G3 characters created and only in the project. I need a way to save off the individual G3 characters. Did I miss a menu item to allow just the character to be saved off? Maybe they are saved off somewhere unknown to me. Thanks.
Edited
Last Year by scrowner
Peter (RL)
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scrowner (6/8/2018)
Drop box files uploaded. Links sent to support via the support ticket.

My real issue with the lost project is the G3 characters created and only in the project. I need a way to save off the individual G3 characters. Did I miss a menu item to allow just the character to be saved off? Maybe they are saved off somewhere unknown to me. Thanks.


You can save any scene object including characters. So for characters first select the character by clicking it in your scene, then switch to the Actor tab in Content Manager. Now select Character in the folder list and finally click the + ADD button at the bottom of Content Manager. It will then be saved in your Custom library.

See number 6 below for the location of the ADD button.

https://forum.reallusion.com/uploads/images/0fad853e-c789-4802-a4dc-3f3a.jpg



                                                                

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Edited
Last Year by Peter (RL)
Peter (RL)
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vepop (6/8/2018)
Peter,  CTA3 should have the autosave feature.
I too get the problem of CTA3 suddenly stops working.  
I have to save my file too often to avoid losing all my work when that happens.



This is certainly something we would like to add in the future. Nothing finalised yet but it is on the table for a future upgrade. 



                                                                

Peter
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