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urbanlamb
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urbanlamb
Posted 6 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 1.2K,
Visits: 3.5K
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Kelleytoons (5/24/2018)
They said they've never had an issue in the past because they worked with high level companies (so it's kind of a put-down "We're sorry, but you're just a single person and we're used to working with REAL companies").Kinda glad I decided to hold off for a year to see how this worked out for people. Such a response is not very professional and yeah statements like that make me one to give me money to someone else.
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"You have brains in your head. You have feet in your shoes. You can steer yourself in any direction you choose. You're on your own, and you know what you know. And you are the guy who'll decide where to go."
Dr. Seuss
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Peter (RL)
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Peter (RL)
Posted 6 Years Ago
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Group: Administrators
Last Active: Yesterday
Posts: 22.7K,
Visits: 35.7K
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Kelleytoons (5/24/2018)
Peter,
Anything RL can do will be helpful -- I did get another reply from Brian today, who said they were continuing to work with their licensing maker on getting the problem resolved. And while I think that's fine for the immediate future, I do not think that's an acceptable long term solution.
The thing that worries me the most is the "you must disable your license on your active machine in order to move it" issue. As I pointed out to FW, if a drive or machine goes bad that's not possible (and in point of fact it's not even possible when the machine is fine -- I followed their instructions and still couldn't remove the license, even though it involved using DOS commands, something no user should ever have to do). I have used a LOT of high end software (some a lot more expensive than even FW) and licenses are never this complicated. You ought to be able to manage them on the server end, including deactiving and reactivating on other machines. Since RL is selling this software I would think the concern needs to be very real on your end.We are currently discussing this transfer license issue with Faceware. I will update again once more is known.
Peter
Forum Administrator www.reallusion.com
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Kelleytoons
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Kelleytoons
Posted 6 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 9.1K,
Visits: 21.8K
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Thanks, Peter -- I will be waiting as patiently as I can (of COURSE the first thing I wanted to do with my new machine was some Faceware Projects. Sigh).
Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley
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Kalex
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Group: Forum Members
Last Active: Yesterday
Posts: 506,
Visits: 5.9K
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Thank you Peter.
Let us pray then the Reallusion God (if he exists) for the problem to be solved soon.
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Kalex
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Group: Forum Members
Last Active: Yesterday
Posts: 506,
Visits: 5.9K
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So... Any news from faceware ? They didn't reply to me since last time =(
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Kelleytoons
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Kelleytoons
Posted 6 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 9.1K,
Visits: 21.8K
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Sorry, guy -- they aren't exactly forthcoming with news (and in this case, no news ISN'T good news). Hopefully RL will be able to shake something loose. This doesn't reflect well on them, particularly when they will soon be unveiling their "unified mocap" thingee (imagine how unuseful that will be if it involves Faceware :>  .
Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley
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Kalex
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Group: Forum Members
Last Active: Yesterday
Posts: 506,
Visits: 5.9K
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Hello again,
Did you have any news ? For me, everything went surprisingly back to normal... I can't explain why. Did you find a solution for your license transfer issue ?
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Kelleytoons
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Kelleytoons
Posted 6 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 9.1K,
Visits: 21.8K
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Glad it's working for you -- I have not heard back from Brian so, no, no ability to transfer my license yet. He did provide me with a 14 day trial that supposedly would work unrestricted, but I have not yet installed it yet (just in case I *really* need to use it -- right at the moment I'm off on another project that doesn't require it).
Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley
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Peter (RL)
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Peter (RL)
Posted 6 Years Ago
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Group: Administrators
Last Active: Yesterday
Posts: 22.7K,
Visits: 35.7K
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Kalex (5/27/2018)
So... Any news from faceware ? They didn't reply to me since last time =(
No news to share just yet. Discussions are still ongoing to try and find a better solution for license transfers. I would advise anyone who is still having license problems to keep in touch with Faceware.
Peter
Forum Administrator www.reallusion.com
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Kelleytoons
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Kelleytoons
Posted 6 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 9.1K,
Visits: 21.8K
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Yeah, it's kind of hard to keep in touch since they don't reply for days (I wrote to Brian again but it's been a while with no answer). I can't imagine anyone buying Faceware right now -- I certainly wouldn't recommend it.
Alienware Aurora R12, Win 10, i9-119000KF, 3.5GHz CPU, 128GB RAM, RTX 3090 (24GB), Samsung 960 Pro 4TB M-2 SSD, TB+ Disk space
Mike "ex-genius" Kelley
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