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Where did the Products List Go? (HUB)

Posted By sonic7 Last Year
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sonic7
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For some reason, un-be-known to me, my 'products' aren't showing up in my 'Hub' ..... and I'm not sure why (they used to) ....

Would anyone know the reason for this (please).

https://forum.reallusion.com/uploads/images/775e52f7-efa4-4195-acb7-7c46.png


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Please be patient with me ..... I don't always 'get it' the first time 'round - not even the 2nd time! Sad  - yikes! ... 
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Last Year by sonic7
Peter (RL)
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Hi... From the screenshot it appears you may not be using the latest version of the Hub (it's supposed to auto update).

Please try uninstalling it from Settings > Apps if using Windows 10 and then reinstall the latest version from the page below. This should resolve the problem for you.

https://www.reallusion.com/hub/


                                                                

Peter
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www.reallusion.com


sonic7
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That (finally) did the trick Peter. I say 'finally' because my experience was as follows:
● Uninstalled problematic HUB (no 'Products' were listed - not even the product 'Tab' was displayed)
● Installed the 'new' version from https://www.reallusion.com/hub/ (Opened the new HUB - but nothing had changed - same problem existed)
● Re-booted my PC ('Product Tab' now showing - but still no 'product list')
● Re-booted 2nd time (I received a 'notification' for 'updating' {gray notification in lower right corner of my desktop} - I clicked on it)
● Reopened HUB - and voila! All my products are there 'listed' properly.

So all is good now - thankyou ...
Steve.



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Please be patient with me ..... I don't always 'get it' the first time 'round - not even the 2nd time! Sad  - yikes! ... 
MSI GT72VR Laptop, i7 4-Core 3.8 GHz 16GB RAM, Nvidia 1070, 8GB Vram Kinect V2 iClone-7.41  3DXChange Pro  CC-3 CT-8 Brekel Pro-Body Mocap  Popcorn FX  PopVideo  iRAY  Vegas Pro 16  Mixcraft 8.1 Pro

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Last Year by sonic7
Peter (RL)
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Hi Steve... Great to hear it is working fine now but sorry it was a bit of a pain getting there. Whistling

                                                                

Peter
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www.reallusion.com


sonic7
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No problem Peter - I just thought it worthwhile jotting down the steps I took - in case it helps someone else  Smile



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Please be patient with me ..... I don't always 'get it' the first time 'round - not even the 2nd time! Sad  - yikes! ... 
MSI GT72VR Laptop, i7 4-Core 3.8 GHz 16GB RAM, Nvidia 1070, 8GB Vram Kinect V2 iClone-7.41  3DXChange Pro  CC-3 CT-8 Brekel Pro-Body Mocap  Popcorn FX  PopVideo  iRAY  Vegas Pro 16  Mixcraft 8.1 Pro




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