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sonic7
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sonic7
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 1.7K,
Visits: 19.4K
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For some reason, un-be-known to me, my 'products' aren't showing up in my 'Hub' ..... and I'm not sure why (they used to) ....
Would anyone know the reason for this (please).
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Please be patient with me ..... I don't always 'get it' the first time 'round - not even the 2nd time!  - yikes! ... ● MSI GT72VR Laptop, i7 7700HQ 4-Core 3.8 GHz 16GB RAM; Nvidia 1070, 8GB Vram ● iClone-7.93 ● 3DXChange Pipeline 7.81 ● CC-3 Pipeline 3.44 ● Live Face ● HeadShot ● Brekel Pro-Body ● Popcorn FX ● iRAY ● Kinect V2 ● DaVinci Resolve17 ● Mixcraft 8.1
Edited
6 Years Ago by
sonic7
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Peter (RL)
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Peter (RL)
Posted 6 Years Ago
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Group: Administrators
Last Active: 5 hours ago
Posts: 22.7K,
Visits: 35.7K
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Hi... From the screenshot it appears you may not be using the latest version of the Hub (it's supposed to auto update). Please try uninstalling it from Settings > Apps if using Windows 10 and then reinstall the latest version from the page below. This should resolve the problem for you. https://www.reallusion.com/hub/
Peter
Forum Administrator www.reallusion.com
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sonic7
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sonic7
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 1.7K,
Visits: 19.4K
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That (finally) did the trick Peter. I say 'finally' because my experience was as follows:
● Uninstalled problematic HUB (no 'Products' were listed - not even the product 'Tab' was displayed)
● Installed the 'new' version from https://www.reallusion.com/hub/ (Opened the new HUB - but nothing had changed - same problem existed)
● Re-booted my PC ('Product Tab' now showing - but still no 'product list')
● Re-booted 2nd time (I received a 'notification' for 'updating' {gray notification in lower right corner of my desktop} - I clicked on it)
● Reopened HUB - and voila! All my products are there 'listed' properly.
So all is good now - thankyou ...
Steve.
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Please be patient with me ..... I don't always 'get it' the first time 'round - not even the 2nd time! - yikes! ... ● MSI GT72VR Laptop, i7 7700HQ 4-Core 3.8 GHz 16GB RAM; Nvidia 1070, 8GB Vram ● iClone-7.93 ● 3DXChange Pipeline 7.81 ● CC-3 Pipeline 3.44 ● Live Face ● HeadShot ● Brekel Pro-Body ● Popcorn FX ● iRAY ● Kinect V2 ● DaVinci Resolve17 ● Mixcraft 8.1
Edited
6 Years Ago by
sonic7
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Peter (RL)
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Peter (RL)
Posted 6 Years Ago
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Group: Administrators
Last Active: 5 hours ago
Posts: 22.7K,
Visits: 35.7K
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Hi Steve... Great to hear it is working fine now but sorry it was a bit of a pain getting there. 
Peter
Forum Administrator www.reallusion.com
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sonic7
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sonic7
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 1.7K,
Visits: 19.4K
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No problem Peter - I just thought it worthwhile jotting down the steps I took - in case it helps someone else 
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Please be patient with me ..... I don't always 'get it' the first time 'round - not even the 2nd time! - yikes! ... ● MSI GT72VR Laptop, i7 7700HQ 4-Core 3.8 GHz 16GB RAM; Nvidia 1070, 8GB Vram ● iClone-7.93 ● 3DXChange Pipeline 7.81 ● CC-3 Pipeline 3.44 ● Live Face ● HeadShot ● Brekel Pro-Body ● Popcorn FX ● iRAY ● Kinect V2 ● DaVinci Resolve17 ● Mixcraft 8.1
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