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OFFICIAL 3DXchange 7.4 Issues Thread

Posted By Peter (RL) Last Year
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Posted 8 Months Ago
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Hey RL Team,

I'm having a massive problem exporting a custom made MotionPlus (made in IC 7.41.2525), on a character made in CC Pipeline 3.03.



The clip is only made from a few motion puppet clips, and then custom keyframed anims, custom VO and Viseme. There is no trial or DRM iClone only anims or assets in it.

I've tried to export this character, with it's anim, from 3DXchange 7 Pipeline, it flags the animation in red text in the Perform Editor, and when I try to export an FBX, it says I need to purchase an export License, but lists nothing. Sometimes it even insists that I need to buy the Export License for my custom character.



Trying another route : Exporting from Iclone says my custom character is not yet available on the asset store, which of course it isn't.
.
Even adding the .iMotionPlus files as an anim in Character Creator 3 Pipeline doesn't work.
https://forum.reallusion.com/uploads/images/e511fbf8-2b08-481e-8bd0-dbe8.jpg

I'm part of the development team on a game, and suddenly can't export custom anims out of iclone, something I've happily been doing for years?

Can Anybody give me a clue how to fix this?

Dan
Peter (RL)
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Posted 8 Months Ago
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Hi Dan

Sorry to hear you are having problems exporting.

As the error message indicates, there appears to be DRM protected content somewhere in your project.

You mention that your MotionPlus is made up of Motion Puppet clips only. Have you possibly customised Motion Puppet to add additional animation clips? If so one of these may be DRM protected.

Also to eliminate the character as being the problem, are you able to export the CC character on its own from 3DXchange/Character Creator without any problems or does this still show an error?


                                                                

Peter
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www.reallusion.com


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Posted 8 Months Ago
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Hi,
to report unresolved issues with but 3DXchange 7 Pipeline. The original ticket TicketID : 136585 - 5/19/2018
3DXchange 7 Pipeline still keep crashing with NVIDIAcard GeForce GTX 1050Ti.
Windows 8.1,64bit, 20GB RAM, Intel Core i7- 4790 CPU @ 3.60GHz

NVIDIAcard driver is Disabled = 3DXchange P works.
NVIDIA card driver is Enabled =3DXchange P Doesn't work.

Pavel

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Posted 7 Months Ago
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Hey Peter, 
I was able to track down my issue to a single hand gesture, from an old Marketplace purchase (from 2014) that no longer exists. It was 22 animated hand gestures I believe, and it is no longer on the store, and doesn't seem to show up on the DRM checks. I rebuilt the animation, and eliminated that pack from my content files, and was able to get it out.
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Posted 7 Months Ago
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I am having a fun new problem trying to import a FBX. 
It is a boned and skinned character, with textures. 50k triangles, and a single UV.

I have made sure to set the Realitime Texture size to 4096, since that is the size of the largest accompanying, but not embedded texture. Everytime I try and import the FBX, it either hangs on "Converting real-time texture size..." for about a minute, and crash closes 3DX7 with no error or message, or I receive this message.
 
I have opened the FBX in Maya, and re-exported it in both FBX version 2014/15 and 2016, but recieve the same crash or error.  Could it be that it is looking for embedded textures that are not present, and fatally crashing?

Peter (RL)
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Hi...

Can you send us the FBX that you are having problems importing so we can take a look at it? If the FBX is large you can use services like Dropbox, Onedrive, Google Drive etc. to make a download link available to us.

If you don't want to post it publically, please send the download link to me via private message. Thanks.


                                                                

Peter
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www.reallusion.com


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I'm PM you a link. 
Thanks
Dan
OlanderDA
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Ongoing long term issue in 3DExchange 7.4.2515.1 (any of the 7.4 versions this has been the case)
Windows 10 (latest updates and nVidia Drivers)...iClone 7.41.2551.1 has been very stable and has not had any issues so far (we use it for animations only). Very reluctant to update...likely will not.

Issue 5698  (Posted on February 3, 2019)
modify the animation most time 3DXchange crashed total
Reallusion....
Any update on this at all? This is a really bad bug...and it has been assigned now for some time.When clicking the Modify Button of an animation 3DExchange 7.4 crashes every time. I can usually find work arounds but in this case there is none....except don't click Modify.Please Fix/Solve This! It has been far too long!

Note: 7.4 also fixed the bone transform issues with DAZ Genesis Models (also others too) so we are kind of stuck with it. Also don't see the previous version available using Reallusion Hub and Download Button from account.
There was also a note somewhere that the latest iClone7 needs this version as well.ThanksDon/Olander
Peter (RL)
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Hi Don... I will try to check the status of this issue and will update again when I know more.


                                                                

Peter
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www.reallusion.com


OlanderDA
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Thanks Peter
There is a similar button in iClone7 that does similar things even though it is not 'exactly' the same. So continuing into iClone7.4 from 3DExchange7.4 make adjustments and animation naming then send back to 3DExchange.
So this has not been a show stopper but just an irritation. Smile

Motion Modifier Button and Window
https://forum.reallusion.com/uploads/images/3051c608-89e6-4f9f-a9d7-5725.png



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