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Message
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Peter (RL)
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Peter (RL)
Posted 7 Years Ago
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Group: Administrators
Last Active: 4 hours ago
Posts: 22.7K,
Visits: 35.7K
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Pixtim (11/16/2017)
Hello, no mail for me either, nothing in spam, nothing in the junk mails ... and more disturbing, I do not know if it's normal but in the list of my software and items purchased on my account, the plug'in does not appear?
Normally I receive the mails of RL without problem ...
However, I acquired the full pro / pipeline update and I also asked confirmation to RL to be sure that I will be entitled to the plug Curve Editor (confirmation ok ...
I'm in Europe, maybe I have to wait a bit?
thank you in advance
Ogier
Edit : link don't work for me... "We are sorry that you are not qualified for this event. For further questions, please contact our support team."
I have checked your account and don't see a purchase order for iClone 7 + 3DXchange 7 Pipeline (But both products are registered to your account).
If you received 3DXchange 7 Pipeline as a gift or you purchased it under a different account, please contact Customer Support using the link below. They will be able to sort it out for you.
Peter
Forum Administrator www.reallusion.com
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Pixtim
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Pixtim
Posted 7 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 516,
Visits: 10.7K
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thank you for checking Peter, there must be a problem because I bought my update normally and with my only account ...
I will see with them then,
Thank you again for your availability!
Ogier
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animagic
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animagic
Posted 7 Years Ago
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Group: Forum Members
Last Active: 4 hours ago
Posts: 15.7K,
Visits: 30.5K
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I'm afraid there is a more serious problem, because I didn't receive an email either. As one of the beta testers I had access to the plugin, but if I click the link a message pops up:  I am a legitimate 3DXchange 7 Pipeline user. We have had issues before that things weren't properly transferred for Beta testers.
Edited
7 Years Ago by
animagic
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duchess110
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duchess110
Posted 7 Years Ago
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Group: Forum Members
Last Active: 4 Years Ago
Posts: 2.0K,
Visits: 15.5K
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animagic (11/16/2017)
I'm afraid there is a more serious problem, because I didn't receive an email either. As one of the beta testers I had access to the plugin, but if I click the link a message pops up: I am a legitimate 3DXchange 7 Pipeline user. We have had issues before that things weren't properly transferred for Beta testers. I also have the same no link although I was also a beta tester
Duchess Designs Store
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《/^\》
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Group: Forum Members
Last Active: 5 Years Ago
Posts: 107,
Visits: 2.0K
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I haven't got the download link either & I upgraded to Pipeline version & was told I would get the curve editor plugin. I have submitted a ticket. Waiting ......
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CtrlZ
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Group: Forum Members
Last Active: 2 days ago
Posts: 328,
Visits: 4.4K
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Same here no E_mail
Home built liquid cooled AMD Ryzen 7 1800X cpu (8 core 16 thread) 4.0GHz, rtx 3090, ASUS Crosshair VI Hero motherboard, 64 GB RAM, 500 GB SSD (Samsung 850 EVO) 6 TB HD's 4K monitor.
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toystorylab
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toystorylab
Posted 7 Years Ago
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Group: Forum Members
Last Active: Yesterday
Posts: 4.4K,
Visits: 28.8K
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I was in Beta too (but did not seriously test it, no time at all) and received my Mail yesterday Thu, 16 Nov 2017 16:02:31 +0100 (Timezone Berlin Europe)
Toystorylab on Vimeo :  Crassitudes (my "Alter Ego") on Youtube: 
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