michael7
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michael7
Posted 7 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 417,
Visits: 1.2K
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I just wanted to come on here and post this up, if anyone has second thoughts about buying a Perception Neuron suit. I bought mine over a year ago and it worked perfectly when I first bought it. I stored it for several months after and when I went to use it again it wouldn't calibrate. After a lot of testing I saw what was happening but still don't know why. Basically, there are 4 calibration poses. The suit was only allowing me to do the first two poses. When I did the other two the avatar became deformed. I realized through testing it outside on my second computer, that if I faced directly East, and I did the first two poses everything worked perfectly. But any other direction and it wouldn't perform right and it was when I faced directly West I saw what was going on, everything moved in reverse. If I raised my arms they would lower, if I moved them forwards they would bend back. The same thing happened with the feet. The suit was under warranty, but in the warranty it states I am responsible for the shipping costs to have the suit sent back and tested. They paid for it, without me asking. I just talked with the guy, they tested it and can't find anything wrong with it. They are going to do a secondary test before sending it back. We talked about a few things, how I might be able to do a few things here to make it work in case it is just an environmental issue. But, he is also sending a new copy of the software with the suit, he's going to send me the router they used for the testing in case there is a problem with mine. And they are sending an additional hub, which I told them I would gladly send back to them should my original one work after all. In my opinion these guys have really stepped up.
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but0fc0ursee
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but0fc0ursee
Posted 7 Years Ago
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Group: Banned Members
Last Active: 7 Years Ago
Posts: 595,
Visits: 1.7K
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Great customer support. But.... Don't let your guard down. (I've seen this happen several times) "Environment Issue".... YES, but on THEIR SIDE. what???
Transforms NOT occurring in a given direction..... ~ Sensor Orientation out of wack.
Opposite rotation occurring is the "Relative Rotation" out of wack. _______________________________________________________________________ Hopefully they (Re-Calibrated the Sensor) internally and STOP "Blowing Smoke up your...."
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