I never had this issue before, I go to PUPPET EDITOR and to FACE, everything is greyed out. It happens to any character I add, it usually lets me animate like it can the body.  Any settings I have turned off or something? 

I think that can only be done in the "Face Puppet" if you're talking about iClone.


Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.