I bought iClone Fundamentals Training Video Vol.3 Animate, but 4 video files only have sound. When I play the video it shows this:

Those 4 files are shown as below:
1) 103-06.07 Finding the end camera position for Scene 48.01
2) 103-06.08 Fixing playback issues for Scene 48.01
3) 103-06.14 Adding audio to our blocking for Scene 48.02
4) 103-06.18 Creating and intercutting a tracking POV shot
In case you don't fully understand I put the image here:

Guess I'll wait to see if this gets fixed before spending any money on them, do you have to be online to view them?  
If I can't view them offline they're kinda worthless to me. 

Thanks for the heads up RagingKylo. 


Dell XPS 8900, Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s), 16 GB RAM, - 4 GB GeForce GTX 745, NVIDIA compatible.
Acer Aspire V Nitro Laptop,  2.5GHz Intel Core i5-7300HQ processor with 6MB cache,  256GB solid state drive, 16GB Ram,  4 GB NVIDIA GeForce GTX 1050 Ti graphics.

No, you can extract those videos in the zip file. You don't need internet connection to view them. I post this issue just because 4 video of them have display issue. These courses are very helpful to me 'cause I'm new to Reallusion Workflow, but you're a iClone tutor so I don't know if those tricks can improve your skills. By the way, I feel sad 'cause no one else purchased this product  and they don't reply to this post. Thx for the reply Snarp!

Thank you for reporting this issue. We will look into this urgently. As soon as I have more information I will update again.


                                                                

Peter
Forum Administrator

www.reallusion.com

Thank you. I redownload the file a few minutes ago, this issue is still unresolved

I'm unable to purchase the iClone 6 Fundamental. The Buy button is graded out. I tried on my iPad and PC.

I guess they are fixing the videos first before they make them available again. Peter said he will notify us.

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Me too purchased the training but still need to finish downloading the block 3, hope will fixed.

Just to confirm, I have the same issues with the same 4 video files.



Homebuilt computer - Windoze 10, INTEL i9 9900 k @ 5.1 GHz, EVGA RTX 2080 TI XC ULTRA, 16GB 3100 MHz RAM, Asus  Maximus Hero XI motherboard, Sound blaster Z series. iClone6 & 7 Pipeline, Crazytalk 8, Crazytalk Animator 2, Facefilter, Pop video 3, Hitfilm 4Pro, Cubase 8.5 Pro,

When you finish downloading Vol.3, please let us know  if those issue solved