Hey Everyone

Claudia here. I've upgraded to version 6.21 of iClone, which works fine, but my iClone Character Creator will NOT run. It gives me an error saying "Failed to start, only supports DirectX 11 compatible Graphics Card"

Here is the weird thing, my Graphics Card IS compatible to Direct X 11 and my PC meets ALL the system requirements, but for some odd reason I can't seem to get it to work... 

Please assist..?

Hi Claudia,

Which graphic card are you using? If it is a recent Nvidia or AMD card then you should be able to use the DirectX 11 mode. Please tell us your computer specifications and we can advise you further with regards to compatibility. You can also try running the Character Creator in DirectX 9 mode. Please see the forum thread below for instructions.

https://forum.reallusion.com/259502/Character-Creator-DirectX-9-Version


                                                                

Peter
Forum Administrator

www.reallusion.com

Im running a Core i7 PC with an nVidia GeForce GT630 VGA Card which is 2GB 128Bit. Also 5GB Ram. 

Also, iClone will only run in DX9 mode and keeps crashing when I switch to DX11 mode... 

Please assist...

I'm afraid your GPU is severely underpowered. Check out this benchmark page: http://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GT+630. The score gives an idea of how well graphics-intensive software will run with the card. Your card scores around 800, whereas I think 4000 or more would be required. The card also uses the cheaper DDR3 memory instead of the DDR5 memory used in better cards. Also, you should have at least 8 GB of RAM to handle larger scenes.

You could try RL support to see if they have some ideas.

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and thank you for the other link, it worked perfect with Character Creater, now I just have to get iClone 6 to run with directX 11

thank you Tutor, I think it would work better with a higher graphic card, but from the basic requested points it should at least open?
Character Creater works fine now with the link.