Jerome V (11/11/2015)

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Peter, you don't have to apologize for the bug, just tell us exactly when this problem will be solved. Are you still active on this forum? We could definitely use an update here, or at least a little more info.

Could we please have an answer to our questions? It has been 6 months(!) since you told us that Reallusion was aware of the issue, and that you would work on addressing the problem. This really shouldn't take this long, guys, unless you just don't want us to import our custom Mocap-data into iClone6 directly...... do you?

I've invested in your new Mocap-software, and I bought the Kinect for X-Box One + interface just for iClone 6 and CTA 2 (both Pipeline editions). When I purchased all this, Reallusion didn't make any attempt to warn me about the issue, which would definitely have been a deal breaker for me.

I expect you guys to come up with a solution a.s.a.p., before I'm starting to suspect that this 'bug' was built into the software intentionally, just to protect your content store.

I am usually quite patient and understanding, but what really annoys me now, is the complete lack of feedback, updates, and info regarding the issue. This is totally unacceptable. If I would treat my customers the same way, I would be out of business in just a couple of days.

Please, stop ignoring us, and tell us when exactly this bug will be fixed. We need to know this! I'm sure you'd agree that we, as your loyal customers, have the right to be taken seriously, right?

Any feedback would be appreciated (ANY feedback, really).

- Jerome