So, Stupid me ... I ordered the wrong version of FaceFilter. I clicked on the Windows Version instead of Mac. Once I realized what I did, I immediately contacted Reallusion. They told me to fill out a form (Which I did) and they will get me a refund as soon as possible as opposed to just giving me a MAC keycode. Bizarre!! -- I did everything that they asked and Still have not heard a thing .... I am very disappointed with Reallusion Customer Service.

Go back on your account and write them a support ticket.

It probably won't hurt to flame a bit, if it's been as long as you say.

Usually, I get responses in 2 days even on tough support issues.

I'm sorry to hear you have had problems with Support.

Please send me your account email address by personal message (not password) and I will look into this for you.

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

UPDATE

I found your Support Ticket and see that the refund has been processed now.

Please accept our apologies for the delay in getting this done.

                                                                

Peter
Forum Administrator

www.reallusion.com