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CrazyTalk 7.3 crashes at startup

Posted By TheMacDawg 6 Years Ago
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TheMacDawg
TheMacDawg
Posted 6 Years Ago
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2013 Retina MacBook Pro
2.6 GHz Intel Core i7 / 16GB RAM / 1TB SSD
NVIDIA GeForce GT 750M
OSX 10.9

CrazyTalk 7.3 consistently crashes on startup
As soon as the splash screen is clicked and the application becomes available it crashes

I have attached the crash report

I have no idea how to even begin to get the software to work
I have closed all open applications
I have restarted the computer

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CT7 Crash Report.pdf (423 views, 109.00 KB)
TheMacDawg
TheMacDawg
Posted 6 Years Ago
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I used the uninstaller and deleted the program
I downloaded and installed the Trial Version
Same result

Not sure what else I can do other than just dump the product and encourage others to steer clear
This is quite disappointing because I really wanted to use this product in a number of projects
TheMacDawg
TheMacDawg
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I have submitted a request to tech support at...
http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx

I'm not very optimistic Whistling
TheMacDawg
TheMacDawg
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Does not run in Safe Mode either
Still crashes after the splash screen

Has anyone been able to get this software to run?
perriced
perriced
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Hi, interesting, as I have not even been able to get the CT 7.3 update for the past two months. (I'm on an old Mac 10.7.5, which might have something to do with it.) When I go to App Store, I still only see version 7.2. I'm referring here to the Standard version.

So, apparently something "fishy" is going on,
Dave

PS Just checked App Store, and even Pro version is still at 7.2 (I'm guessing you are updating through Reallusion login page). So, the plot thickens.
Edited
6 Years Ago by perriced
TheMacDawg
TheMacDawg
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Yes, through the Reallusion site, but even an earlier version would not work for me before
Same result
Peter (RL)
Peter (RL)
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TheMacDawg (12/5/2013)
2013 Retina MacBook Pro
2.6 GHz Intel Core i7 / 16GB RAM / 1TB SSD
NVIDIA GeForce GT 750M
OSX 10.9

CrazyTalk 7.3 consistently crashes on startup
As soon as the splash screen is clicked and the application becomes available it crashes

I have attached the crash report

I have no idea how to even begin to get the software to work
I have closed all open applications
I have restarted the computer

Sorry to hear about your problems with CrazyTalk 7 Pro for Mac.

As you have already submitted a support request you should hear back very soon. Hopefully support will be able to help you get this resolved quickly.

If you don't hear anything back from Support (please allow two full working days) then do let me know and I'll look into it for you.

                                                                

Peter
Forum Administrator

www.reallusion.com


TheMacDawg
TheMacDawg
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I got a response from Tech Support on how to update the drivers on my Windows machine (.exe files) and how to generate a dxdiag.txt file by clicking on my "Start Menu" and clicking "Run"

Trouble is, I am not using the Windows version, I am using the Mac version on OSX 10.9

2013 Retina MacBook Pro
2.6 GHz Intel Core i7 / 16GB RAM / 1TB SSD
NVIDIA GeForce GT 750M
Intel Iris Pro
OSX 10.9

Disappointing
TheMacDawg
TheMacDawg
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On the recommendation (2nd try) with Tech Support, I ran the following 2 lines in Terminal:

sudo mv /usr/local/lib/libssl.0.9.8.dylib /usr/local/lib/libssl.0.9.8.dylib_
sudo ln -s /usr/lib/libssl.0.9.8.dylib /usr/local/lib/

Apparently it is an outdated file from Snow Leopard or something, I have no idea

All I know is now my app does not crash on start up

Now I am off to see if I can figure out how to use it Smile
Peter (RL)
Peter (RL)
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TheMacDawg (12/9/2013)
On the recommendation (2nd try) with Tech Support, I ran the following 2 lines in Terminal:

sudo mv /usr/local/lib/libssl.0.9.8.dylib /usr/local/lib/libssl.0.9.8.dylib_
sudo ln -s /usr/lib/libssl.0.9.8.dylib /usr/local/lib/

Apparently it is an outdated file from Snow Leopard or something, I have no idea

All I know is now my app does not crash on start up

Now I am off to see if I can figure out how to use it Smile

Glad to hear Tech Support were able to help you get this resolved.

Enjoy using CrazyTalk 7. Smile

                                                                

Peter
Forum Administrator

www.reallusion.com





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