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Senior Member
 
Group: Forum Members
Last Login: 10/14/2009 3:26:12 PM
Posts: 82, Visits: 726 |
| @Wayne from Miller: Seems, you also came to this strange 5 elements company, right? I am really glad that I am not the only one who experienced such things like "credit card denied" and so. I spent hours to solve my problems to receive the software, I wanted.
And I cannot understand the statement on top of this thread. What have problems with paypal to do with credit card payments? These are two different things and thats no reason to apologize to refuse credit card payments. And: The credit card companies get no asks for debiting the card. What' s that? Unqualified Work. No, thats Fraud agianst RL and their customers.
BTW: I by myself worked with catching money from creditcards of my customers until 2005. I had a online- terminal, put in credit card data and some seconds later the amount was credited to me - or refused. That really cannot need 24 hours or more in 2008. 
Andi
PS: Meine Erfahrungen mit der Einarbeitung in iClone in deutscher Sprache in meinem Blog. |
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Tutor
Group: Administrators
Last Login: Today @ 11:39:37 AM
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| Wayne From Miller (8/15/2008)
" Recently, here were some members in trouble when purchasing through Element 5 system.
Fortunately, their problems have been solved by the support team."Someone may have given you incorrect information. My problem has yet to be resolved. I like everyone else waited for the delayed release but while waiting decided to go for the update for Crazy Talk, figured ...hey it would give be something to do till the new iClone was available. After several attempts it finally went through, but no e mail download link, just e mails that Credit Card was Denied. Checked with credit card company and a payment was made to element5.com for $ 89.60 . Hmmm No Crazy Talk no Refund. Went ahead and tried to order Power Bundle Pack III Pro anyway similar snafu. Numerous e - Mails 20 and counting. My order status is undetermined. The last contact I made was to cancel all orders and refund or credit my account $ 89.60. At which time I will order Power Bundle Pack III Pro hopefully using snail mail and a check. It was suggested that I e mail my credit card info to place an order, didn't seem a good like idea to me given the circumstances thus far. My order history shows 3 rejected orders " Orders with a red strike through were either rejected, or the amount has been refunded to you."and 3 payment not received. Thank You to those who are beta testing , when I eventually get the program all the bugs should be worked out.  Hi, Remember that if you are unable to sort out the problem with Element 5 you can contact Reallusion's own sales team who can process your order manually. Details are in the first post in in this thread.
Peter Edwards
Forum Moderator iClone Daily Blog |
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Junior Member
Group: Forum Members
Last Login: 10/21/2009 4:13:43 PM
Posts: 32, Visits: 77 |
| Anndee,
Honestly I have never had such a difficult time trying to resolve so simple a request.
Refund or Credit my account and sell me your product
No one has yet to acknowledge that someone has my money and I have no product or even confirmation of payment received ( other than my credit card company )
Peter ,
I have been e mailing back and forth with them the last 5 days and nights |
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Tutor
Group: Administrators
Last Login: Today @ 11:39:37 AM
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| Wayne From Miller (8/15/2008)
Anndee,
Honestly I have never had such a difficult time trying to resolve so simple a request.
Refund or Credit my account and sell me your product
No one has yet to acknowledge that someone has my money and I have no product or even confirmation of payment received ( other than my credit card company )
Peter ,
I have been e mailing back and forth with them the last 5 days and nightsHi Wayne, I have passed on your purchase problems to the sales team and hopefully this will get resolved very soon.
Peter Edwards
Forum Moderator iClone Daily Blog |
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Junior Member
Group: Forum Members
Last Login: 10/21/2009 4:13:43 PM
Posts: 32, Visits: 77 |
| Peter,
Thanks maybe your input will help. |
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Tutor
Group: Administrators
Last Login: 11/3/2009 5:19:44 AM
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| Hi, wayne
The sales team has been notified about your request.
They will contact you soon.
Thanks for being patient
Best wishes
Visconti
______________________________________________________
Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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| | | Veteran
Group: Forum Members
Last Login: 4/16/2009 8:16:46 PM
Posts: 118, Visits: 229 |
| Hi all.
I have now got Version 3! Woohoo.
Rang the Element 5 number in USA and they took my card details manually and it went straight through. From what I could work out, the problem is somewhere between the Element 5 Payapal checkout and bank verification. Hope this info is of use.
Be warned though - a million "How Do I...." are on the way! |
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| | | Newbie
Group: Forum Members
Last Login: 11/2/2008 10:35:47 PM
Posts: 4, Visits: 18 |
| Hi Wayne,
It's me Jackie again. I've sent a message to you via online support form.
Please check if you have receive the message and let's get the transaction done after confirming the payment details.
Cheers
Jackie
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Junior Member
Group: Forum Members
Last Login: 10/21/2009 4:13:43 PM
Posts: 32, Visits: 77 |
| Hi Jackie,
Received and Replied. |
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Junior Member
Group: Forum Members
Last Login: 10/21/2009 4:13:43 PM
Posts: 32, Visits: 77 |
| Hello Visconti
Thanks they're working on it ..... trying to confirm my previous payment of $ 89.60 is the only fly in the ointment.
Wayne |
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