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Newbie
Group: Forum Members
Last Login: Yesterday @ 12:45:55 AM
Posts: 19,
Visits: 318
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| I emailed support the end of last week about this issue, and updated the issue with the additional testing info I gathered. Unfortunately I have yet to hear anything back from them beyond the auto response email saying they had received my email and would get back to me in 2-3 business days. I'm starting to think it's problem without an answer. Maybe I'll check back after 3.0 is released and see if that works with ATI cards.
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Newbie
Group: Forum Members
Last Login: Yesterday @ 12:45:55 AM
Posts: 19,
Visits: 318
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| I did get a reply from support, unfortunately it basically tells me to get an Nvidia card. That's not realistic for me as I just built this system. It bums me some as I was really excited about iClone, but I guess I'll check back after 3.0 is out and see if that works with ATI cards.
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Newbie
Group: Forum Members
Last Login: Yesterday @ 12:45:55 AM
Posts: 19,
Visits: 318
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| In my quest to figure this out I have found more on the issue itself, and a crude work around. I was able to get the crash dump, which contained a STOP 0x0000008E error, and after I did a little research I found that was caused by a graphics driver trying to change the hardware acceleration settings in windows. So I went into display properties/advanced/troubleshoot and I turned my hardware acceleration all the way off. Now the motion editor works with out crashing, however the main iClone program did not because it seems to need some direct draw function calls that are off with no acceleration. After much experimenting I found that the motion editor will work with hardware acceleration on the 3rd notch in from the left ( or just left of center) however iClone itself appears to need a higher setting then that to function. So now I am able to use both apps, if I switch my hardware acceleration back and forth between them. This is hardly ideal, but perhaps it might help others who may have run into this problem. I'm also updating my support ticket with this info so hopefully it will help point the devs in the right direction for the next update or 3.0 James
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Tutor
Group: Moderators
Last Login: Yesterday @ 11:10:38 PM
Posts: 1,440,
Visits: 2,474
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| Well done James for perservering with the problem and getting some kind of resolution. The problem for support when it comes to issues like this is that there are just so many hardware configurations out there and it's impossible to be able to test on everything. Your own research will help others I'm sure. Tinkering with graphic card settings etc is not always possible for everyone, especially novices and indeed care has to be taken but for you it has been rewarding. Thanks for coming back and updating us.
Peter Edwards
Forum Moderator iClone Daily Blog
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Newbie
Group: Forum Members
Last Login: 4/22/2008 5:42:30 AM
Posts: 2,
Visits: 4
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| I have just read this forum on the motion editor and I have had the same problem. My graphics card is an ATI radeon HD 2400 and I have the latest drivers. I am very disappointed that I will need to look at buying a NVIDIA card to run Iclone. Thankfully, I have only had the trial version of Iclone and have not yet laid out the money to buy it. I think I will try some other products first before I buy a new video card. My computer is only 6 months old. I have also found that turning the Hardware Acceleration off lets me use the motion editor, and then I need to turn it back on to use Iclone. Whilst I have l found a work-around it is a bit of a nuisance and I will write to ATI first. I don't expect much but I will let you guys know if I get any useful response. Just as a matter of interest, I had a similar problem of my PC rebooting when I tried to view a slideshow in Adobe Bridge. The solution that I got from Adobe was to set my preference settings to disable the hardware acceleration while viewing the slideshow. Adobe has obviously found a work around, but surely ATI cards should be better?
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Veteran
Group: Forum Members
Last Login: 10/1/2008 12:34:16 AM
Posts: 67,
Visits: 792
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Power User
Group: Forum Members
Last Login: Today @ 11:37:51 AM
Posts: 175,
Visits: 354
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Thanks to Nigel's suggestions on graphics card in another post - I bit the bullet and swapped out my ATI card with an NVIDA - I went to ebay and picked one up for $20.50 - didn't think I could go wrong that way. I've got to tell you, it has made ALL the difference in the world. Obviously I didn't get the greated and latest, but I got the 8400 series and tripled the on-board memory with the new card. I'm having fun again - the graphics card issue will solve a lot of problems - not just with iClone, but I noticed that being true with a few of my other programs. Just thought I'd put my 2 cents in too, take care and good luck 
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Newbie
Group: Forum Members
Last Login: 4/22/2008 5:42:30 AM
Posts: 2,
Visits: 4
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| Thank you for that information. I will look out for NVIDIA. Just like you, I was having problems with a number of programs so it will be interesting to see the difference a new card makes.
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