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| | | Newbie
Group: Forum Members
Last Login: 1/6/2009 11:25:48 AM
Posts: 3, Visits: 36 |
| Hi All
I am happy to experiment with the possibilities of iClone, but there seems to be some problems contacting the actual firm, Reallusion, when you need to get in touch with them.
I bought 3DXChange 1.0 Serial No. XXXXX-XXXX-XXXXX-XXXXX-XX and updated as and when updates became available. However, I am not registered as owning this now and seem to have problems upgrading to version 2.0 as the new version will not accept the original serial number.
Of course it may be that the PC and web have succeeded in amplifying any stupidities we all suffer from and I am doing something wrong. But I should like to resurrect my downloaded programme.
I have tried the technical support at Reallusion several times and received no answer - presumably because the serial number is not correct for my question. the Tech nical support form is very restrictive. |
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Tutor
Group: Moderators
Last Login: Today @ 4:09:16 PM
Posts: 1,813, Visits: 3,120 |
| seantmchugh (11/10/2008)
Hi All
I am happy to experiment with the possibilities of iClone, but there seems to be some problems contacting the actual firm, Reallusion, when you need to get in touch with them.
I bought 3DXChange 1.0 Serial No. XXXXX-XXXX-XXXXX-XXXXX-XX and updated as and when updates became available. However, I am not registered as owning this now and seem to have problems upgrading to version 2.0 as the new version will not accept the original serial number.
Of course it may be that the PC and web have succeeded in amplifying any stupidities we all suffer from and I am doing something wrong. But I should like to resurrect my downloaded programme.
I have tried the technical support at Reallusion several times and received no answer - presumably because the serial number is not correct for my question. the Tech nical support form is very restrictive.Hi, Are you logging in to the same Premium Account with which you registered the program originally. If so then your registered copy of 3DXchange 1.0 should be listed. If you have upgraded to 3DXchange 2.0 then you will have been given a different serial number to register that product. You don't use the serial from verson 1.0. If you are having difficulties locating your registered programs then take a look at the link below which explains how to find them and to choose upgrade options. http://www.reallusion.com/registration_faq_upgrade.asp Please check your registered programs list to confirm if 3Dxchange is listed or not. I can see no reason why it wouldn't be there as long as you are logging into the same account you registered iClone and 3DXchange originally. Also check your spam folders as quite often replies from Support can go into these folders giving the impression you have not received a reply. I'll check with support to see the status of your case and let you know as soon as possible.
Peter Edwards
Forum Moderator iClone Daily Blog |
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Tutor
Group: Moderators
Last Login: Today @ 4:09:16 PM
Posts: 1,813, Visits: 3,120 |
| seantmchugh (11/10/2008)
Hi All
I am happy to experiment with the possibilities of iClone, but there seems to be some problems contacting the actual firm, Reallusion, when you need to get in touch with them.
I bought 3DXChange 1.0 Serial No. XXXXX-XXXX-XXXXX-XXXXX-XX and updated as and when updates became available. However, I am not registered as owning this now and seem to have problems upgrading to version 2.0 as the new version will not accept the original serial number.
Of course it may be that the PC and web have succeeded in amplifying any stupidities we all suffer from and I am doing something wrong. But I should like to resurrect my downloaded programme.
I have tried the technical support at Reallusion several times and received no answer - presumably because the serial number is not correct for my question. the Tech nical support form is very restrictive.Hi Sean, Please check your emails. Support has contacted you today regarding this problem. Let us know if you still have this issue unresolved. Thanks.
Peter Edwards
Forum Moderator iClone Daily Blog |
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| | | Newbie
Group: Forum Members
Last Login: 1/6/2009 11:25:48 AM
Posts: 3, Visits: 36 |
| Hi Peter
Many thanks for the quick response. I was contacted by Kelly of Tech Support with a serial no. today. Installed fine. i was especially glad to have full access to Google's Sketchup from 3DXChange v.2.0.
Perhaps I can help out? I was pleased to see www.iclonewiki.com with the detailed info on programming new iProps, new perform operations etc. may I diffidently offer a little sub-editing? Their sometimes mangled English is a lot better than my German but may occasionally stump the readers. (I am an ex-journo and sub-editor). |
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