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| | | Newbie
Group: Forum Members
Last Login: 3/25/2008 1:53:22 AM
Posts: 1, Visits: 2 |
| | hope someone can help me, because Reallusion support for my problem is either being ignored or they can't help me. I purchased crazy talk 5, and it installed okay. My problem occurs every time I try to open any image file for use in the software. Once I click on the file to open it, Crazy Talk crashes, and I get an error message telling me that CTMAIN exe has encountered a problem and needs to close. This happens with any type image file on my computer, with the exception of the software characters. I've unintalled and reinstalled the software many times, and still have the same problem. Can someone on this forum help me out. Thank you. |
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Tutor
Group: Administrators
Last Login: 3/18/2010 7:36:11 AM
Posts: 760, Visits: 1,821 |
| Hi, Kent
Thanks for sharing this issue with us here.
As I know, the customer support has passed this problem to QA dept.
I am not sure how long it will take to solve this case.
In general, they can fix it in 3-5 days.
You can try to deliver more info about your system and your use hitory to support form.
Maybe they can know the cause sooner.
Thanks
visconti
______________________________________________________
Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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| | | Newbie
Group: Forum Members
Last Login: 9/17/2008 4:05:08 AM
Posts: 1, Visits: 3 |
| Hi,
I also have this problem, Im using vista so is my friend, his works great but mine crashes when opening model, I have sent details to suport so lets hope they can solve it
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| | | Newbie
Group: Forum Members
Last Login: 10/26/2009 4:19:05 PM
Posts: 3, Visits: 27 |
| | Hi there, I upgraded from Crazy Talk 4.2 Media Studio to Crazy Talk 5.1 Pro. I am having the same problem as Newbie. The program loads ok, but when I try to edit the model it freezes up. HELP PLEASE!!! |
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| | | Newbie
Group: Forum Members
Last Login: 1/4/2009 6:25:37 AM
Posts: 3, Visits: 10 |
| Hello everyone I'm new to the forum,
Well basically my Girlfriend bought me Crazy talk 5 for Christmas and i am getting the same problem. I've even installed that patch from the reallusion site and that has also failed to fix it,
I've contacted the support team and i am currently waiting for a response but does anyone know if its fixable? cause its a real shame that you cant use software that has cost money! 
Rob. |
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| | | Newbie
Group: Forum Members
Last Login: 4/9/2009 10:48:11 AM
Posts: 7, Visits: 9 |
| | By mi it is working good. 1 Time i had the same problem , after i had taken a photo from my camera. I rezolved it wit this , open the image with MS paint , then save it back with MS paint , say yourphoto.jpg . And it worked. |
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| | | Newbie
Group: Forum Members
Last Login: 10/26/2009 4:19:05 PM
Posts: 3, Visits: 27 |
| | I still have the crashing problem when I try to edit a model. HELP!!! |
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| | | Newbie
Group: Forum Members
Last Login: 1/4/2009 6:25:37 AM
Posts: 3, Visits: 10 |
| | Reallusion still haven't got back to me and i am very angry! if the problem isn't sorted soon i'm seriously considering returning the product. |
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Tutor
Group: Administrators
Last Login: Yesterday @ 10:01:20 PM
Posts: 3,803, Visits: 6,298 |
| Ritchie409 (1/2/2009)
Reallusion still haven't got back to me and i am very angry! if the problem isn't sorted soon i'm seriously considering returning the product.Hi Ritchie, I'm really sorry to hear you have still not heard from Support. Did you use the Support Form (Link below) to contact Support. This is the only way you should generally contact them and the quickest for a response. If you didn't use the form, please fill it in and send it as soon as possible. http://www.reallusion.com/CustomerSupport/User/QForm.aspx If you did use the form then please check your spam or junk folders because so often replies from Support go in these folders and are often overlooked. Also have you received any reply from support at all such as a receipt email with tracking number? If you did then you can send a Personal Message to me with the number and I will find out what is going on for you. With regards to the problem you are having with Crazytalk. Have you tried using different image files to see if it is happening with all pictures or just certain images, say from the same camera or source. This something to check to eliminate possible causes. Please accept my apologies for the delay and inconvenience you have been caused by this problem. I hope we can get this resolved for you soon.
Peter Edwards
Forum Administrator http://twitter.com/iclonedaily |
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| | | Newbie
Group: Forum Members
Last Login: 1/4/2009 6:25:37 AM
Posts: 3, Visits: 10 |
| Hey there,
i did follow the automessage on christmas day but no luck and i've just sent off my DXdiag to see what can be done.
i hope i can use this soon. |
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