my first post here that i have problem to start the iclone 2,5 and i have the radon mobilty ati x700 wich it say there it can work with the programe but the chcker say that self shadow cast not avialbe so what can i do and what hat mean?

help plz i need to work this

I'm not entirely sure what your question is. Are you saying iClone won't start at all or is your problem just limited to the Self Cast Shadow?

If iClone won't start first make sure you have the latest drivers installed for graphics, audio, directx etc. Also make sure your laptop meets the minimum requirements. If you have done this and it still won't start you will need to contact support using the support form giving as much information as you can about the problem.

http://www.reallusion.com/iclone/ic_requirements.asp

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

With regards to the Self Cast Shadow option, the ATI X700 does not support this feature so you will not be able to use it. The feature is not essential to run iClone so this should not really cause you any startup problems.

Here is a little information on what Self Cast Shadow does:

Peter Edwards
Forum Moderator

iClone Daily Blog

 -------------------------
 Display and Sound Device
 -------------------------
        DirectX Version : DirectX 9.0c
      Display Card Name : ATI MOBILITY RADEON X700
 Display Driver Version : 6.14.10.6543
    Display Driver Date : 2008 / 2 / 10
           Sound Device : Conexant AMC Audio

 -------------------------
 Available Effects       
 -------------------------
    iClone SFX Particle : Available
         iClone SFX Fog : Available
      iClone LivePlants : Available
      iClone Reflection : Available
            iClone Bump : Available
            iClone Glow : Available
iClone Self Cast Shadow : Unavailable

and when i try start it to open it did not open at all>>>>>>>>>>>>>>>>>

so what that mean

This may seem obvious but have you restarted your computer since installing iClone. A restart will often solve problems like this.

Because the program is not starting at all you will need to contact support via the support link I gave above. They should be able to help you solve this.

 

Peter Edwards
Forum Moderator

iClone Daily Blog

Hi,

Sorry to hear about your problems starting iClone. If you have successfully downloaded iClone then you shouldn't need to do so again.

As I mentioned above it would be best to supply full information about your problem to Customer Support who can use this information to try and diagnose what is causing this problem on some systems.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I hope you get this resolved soon.

 

Peter Edwards
Forum Moderator

iClone Daily Blog