(See Reallusion's announcement) This SERVER inabillity show us professional USER:s a problem!

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(See Reallusion's announcement) This SERVER inabillity show us professional USER:s a problem!Expand / Collapse
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Posted 10/21/2009 2:19:14 AM


Veteran

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See Reallusion's announcement about server here
http://forum.reallusion.com/Topic29640-161-1.aspx?Update=1

and know the users' discussions below.

(Posted by Reallusion above)

===========================================================

I have lost one account because of RL servers inability to answer...

This also creates another question that is very interesting in my eyes. If Reallusion for any reason fold or close down, every system and all bought content will be useless. So if you had plans to use iClone to render intros, buttons, info and a lot of other pictorial material. None of this would be possible, further on even if you have a working program protected and cared for, content will be gone as soon as any reinstalling is needed..

This is a very interesting little detail that we all should think about, ANY problem from RL side and we are out of software and content and that can happened over night.

Since iClone don't have a failsafe in a serial number system that act on it's own like Poser and Animation Master and lot's of other software, every dime put in this system will be obliterated.

If my sole interest in iClone was to play a little from time to time I see no real problem here, but as a company leader it is an issue that must be dealt with.  I would rely like to get a reaction from Reallusions side, since this must exist in their agenda as well as a risk or as a calculated thing!

Gorz

  White Tiger Web Shop found at http://www.gallery.swcab.nu/ 

Animated ANIMALS, live props, live animals, ordinary props, music, freebies and much more....

Post #29378
Posted 10/21/2009 3:09:45 AM
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This is an extremely cogent point to be considered and I second the concern, though I would wish Reallusion lasts my life time and beyond. This is why I am trying heart and soul to build lookalikes of the stuff I use in Iclone in other software. At least the visual representation of things and storyline can be continued.

Cloner's Cafe
Post #29379
Posted 10/21/2009 4:03:11 AM


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This is a very important point. I would love to use iclone on my professional business websites but it´s to risky for the moment. I cant afford to lose costumers or reputation as a professional if anything should happens with the server´s from reallusion....
Post #29381
Posted 10/21/2009 9:44:34 PM


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This is a serious concern, given the global marketplace today and I imagine many of us have shared your thoughts in light of the recent server debacle.

I can only hope that Reallusion is also considering their options in this regard. With an eye toward offering their customer base more peace of mind. There are other ways to securely license software to users - dongles come to mind.

I am not a professional user, but I do view my iClone content as an investment and I would hate to lose it.

Cathy


If it's Wacky it's in the Wiki - iClone's Missing Link Wiki - Where All The Secrets are Stored!

The Undisclosed Studio - Where Mysterious Things Happen
Post #29486
Posted 10/23/2009 6:20:46 AM


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Dear users

Installing iClone and purchasing & installing content from Reallusion is verified with Reallusion’s DRM (content registry) system. When content is first purchased, installed and activated, that content will be verified by Reallusion via internet and will be registered for that content being matched with the Serial Number (SN) of that version of iClone that it was activated. If a user had purchased and had been using DRM protected content, and for some reason Reallusion’s server goes down; this would not be problem because the online registry system is only checked the first time content is activated inside of iClone. Therefore, the user could continue using that content without any hindrance.

As for using iClone application, at no time does iClone require a connection with Reallusion’s server, except for when contacting Reallusion for updates at iClone’s startup (but again, this is not a requirement for iClone’s operation).

Therefore, if a user had purchased iClone3 and then purchased DRM protected content, the activation process would have the registry system match that content with iClone3. If a user wishes to open that same content with iClone4, the iClone4 AP will have to check with Reallusion’s registry server once in order to activate the content in iClone4. When the content has been successfully activated in both versions of iClone, the content can be used for either version without evoking DRM Protective Watermarks.

This issue came to surface this past weekend when Reallusion’s Server Provider went down. Therefore, first time purchasers or users trying to open iClone3 content with iClone4 viewed watermarks. Again, this will not be the case after all DRM protected content has been activated at least once within all iClone versions.

The product activation is the common circumstance in industry, for more detail you can visit http://en.wikipedia.org/wiki/Product_activation for better explaination.

Thanks for all the uses to let us have the chance to clear things up. Please feel free to let us know if you got more questions.

To let people fully understand the product activation issues about AP & content, Reallusion has arranged a complete table as below.

Sincerely
Reallusion, Inc.

iClone Behavior over the Internet





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Visconti
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Reallusion, Inc.
http://forum.reallusion.com

Post #29643
Posted 10/23/2009 9:08:22 AM


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Thank you Visconti - This was very helpful.

Cathy


If it's Wacky it's in the Wiki - iClone's Missing Link Wiki - Where All The Secrets are Stored!

The Undisclosed Studio - Where Mysterious Things Happen
Post #29665
Posted 10/23/2009 2:46:39 PM


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Thanks Visconti, that clears up a worry.

I still haven't downloaded IC4 because I'm waiting for all these good people to sort the mess that inevitably comes before the stable version

Maybe Sunday...

Kind regards,

Alex

Post #29714
Posted 11/11/2009 1:46:16 AM
Veteran

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That's cool. Don't wait around forever though, there will always be a glitch somewhere. That's how software is. If you always sit waiting for something to get better, you'll always be waiting.
Post #31793
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