Sadly I can't help with an answer to your problem as this is not my area but there are a few options open to you to help get an answer.

Don't hesitate to get on to Technical Support again if they have not replied to your query. There may have been a problem first time around.

You could also drop Visconti a Private Message and he should be able to point you in the right direction. Visconti is the company moderator here who checks on the forum whenever he can but may not have seen your message yet.

Lastly there are a number of contact email addresses, including one for Education that could help you. You can find them from the link below.

http://www.reallusion.com/aboutus.asp#contact

I hope you get an answer to your question soon.

 

Peter Edwards
Forum Moderator

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