I appear to have a problem after recently installing the 6.12 update PATCH

I am now unable to open or save profiles !

My computer now freezes & after a while this message appears

Encountered an improper argument

the programme will then not close properly.

All was fine before, I  just installed this latest update patch.

Now it looks like I will have to uninstall to remove the patch.

Not too sure quite what to do

Any Help.

 Wondered if anyone else has had the same thing happen.

Since posting have you tried restarting your computer and trying Crazytalk 6 again? Sometimes a restart can rectify issues like this. Alternatively you could try installing the patch again in case it didn't complete correctly the first time.

If you are continuing to have problems with the patch then you should contact Support who will be able to offer some help and guidance on how to resolve this issue.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

While you wait for support to get back to you, you can of course uninstall Crazytalk 6 and reinstall version 6.1 again if this was working fine for you before the patch.

 

Peter Edwards
Forum Administrator

http://twitter.com/iclonedaily

Thanks for reply

I always restart after installing an update,The patch did go in correctly the first time

but as you suggested I did reinstall it again but it has made no difference.

I have now contacted support for help with the issue.

Thanks Again.

Just thought I would let you know

After contacting support I decided to uninstall & reinstall

After making sure of a clean sweep from uninstallation

I reinstalled from disc followed by the 6.12  live update

opened programme & all was fine no issues

at this point I had not yet restarted my computer

then I did restart my computer & then opened the programme

to find the issue was BACK.

I have let support no this

the issue  is obviously related to my restarting the computer.

All the best!