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| Thank you for your order. We are happy to welcome you as our customer.
Please see below for information on your order. We have received your order. Please note your reference number, which is used to identify your order: REF# And i had just sucessfully purchased Downtown Metro Areas Vol.2 ten minutes earlier . The day before i tried to purchase another add on and same , we have recieved your order and i crashed and lost the order number . and they never emailed squat. so i dont even know if i was credit card charged.. Why doesnt this company get of digital river element , you can cleary see customers are having problems . I have spent a lot of money on this software and add ons and now its going to come to an end i am so dammed sick of this nonsence. Iclone company knows there is a problem and doesnt fix it. Even worse . i might have been charged the day before . and they never emailed and i lost the order number as i crashed. Its not my job to read forums from top to bottom to find way around this.. Why dont you iclone company fix this dumb stupid rediculous problem . Its obviouse my credit cards are fine.. its just they work one time and then same card doesnt work the next time and then it does the next.. And this dammed digital river element , cant even be reached like all other similiar companies.. For gods sake Iclone company fix this dammed problem and treat customers right. i dont want to have to worry if my credit card has been charged from yesterday. I dont want to figure out why they accept my credit card and ten minutes later refuse the same card for another purchase and the next day accept the card for a purchase and then refuse it again.. This is a trash way to treat your customers .. Iclone , fix the dammed problem and get rid of element . they sux.... they are incompetent and i defy anyone to google on digital element and not read horror stories of people being charged and never getting a refund and some glitch occuring .. which is likey going to happen to me.... Seriously i am not likely going to be a customer anymore and i was planning to purchase lots more.. I just cant believe how mickey mouse and unprofessional way this is to treat customers . I have no idea how any company can make money treating their customers like total garbage, when they know there is a problem and dont fix it ....
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Tutor
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| | Hi Musicaz, I'm sorry to hear of your problems ordering with Element 5 (Digital River) Unfortunately it is hard to make out from your post exactly what the problem is. I got you had a computer crash and are not sure if you credit card was charged but not sure about any other outstanding orders. Normally if you don't receive an email it means the credit card wasn't charged but you can check with your credit card company to be sure. Most companies have a number to call where you can check your recent transactions. For any other outstanding orders you are having problems with, please refer to the link below which explains what you should do. http://forum.reallusion.com/Topic7749-13-1.aspx You can also contact Customer Support who will be happily check your details to see if any orders have been placed and what the status of the orders are. http://www.reallusion.com/CustomerSupport/User/QForm.aspx As I'm sure you appreciate the vast majority of orders go through without problems but sadly sometimes in a small number of cases there are problems or glitches. Reallusion will always do the utmost to resolve these issues as quickly as possible so it would be worth getting the issues sorted out rather than giving up. Apologies for the inconvenience this has caused you. I fully understand your frustration but I'm sure this can be sorted out quickly if you contact support or sales.
Peter Edwards
Forum Moderator iClone Daily Blog |
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| | | Senior Member
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| | omg instead of being sorry why dont they fix the problem instead of giving the official party line that it works for most people . I tried to make 2 purchases the day before yesterday one went through and same credit card ,, ten minutes later they wanted to review ,,, the purchase... The review purchase i did crash and lost the order number. Next day exactly same thing i bought new add on ... prop.. one went through perfect, and the same credit card , twenty or so minutes later ,, they want to review it .. this makes no sense credit card didnt change. and if you shouldnt defend crap like this , and how do you know how many unsastified customers there are , i only assume with your attutude about how perfect this company is i assume you delete them buddy .. and your not doing the company a favor cuz they need to fix this issue because i am not spending any more money on this and if i get ripped of i will report it to the authorities trust me on this . |
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| musicaz (8/31/2009)
omg instead of being sorry why dont they fix the problem instead of giving the official party line that it works for most people . I tried to make 2 purchases the day before yesterday one went through and same credit card ,, ten minutes later they wanted to review ,,, the purchase... The review purchase i did crash and lost the order number. Next day exactly same thing i bought new add on ... prop.. one went through perfect, and the same credit card , twenty or so minutes later ,, they want to review it .. this makes no sense credit card didnt change. and if you shouldnt defend crap like this , and how do you know how many unsastified customers there are , i only assume with your attutude about how perfect this company is i assume you delete them buddy .. and your not doing the company a favor cuz they need to fix this issue because i am not spending any more money on this and if i get ripped of i will report it to the authorities trust me on this .I can see you are clearly angry but realistically do you think that everyone who orders from Element 5 has problems. This is simply not the case but even one problem is not right of course so it doesn't make it right. At no time did I say that Element 5 was perfect though. So forgive me if I'm misunderstanding still but your main concern seems to be that they wanted to review your credit card rather than you not receiving your order. Is this correct? While your anger is understandable, it would be be better if you could explain what the problem is clearly and calmly. This way we can try to help get the problem resolved quicker.
Peter Edwards
Forum Moderator iClone Daily Blog |
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| two time they wanted to review , the first time i crashed , after i got the review message and was not able to write down the order number.. and i received no confirmation of the first review. The next day same thing happened only i did receive a confirmation of the seceond review . which worries me why i didnt get confirmation of the review .. for the first attempted purchase and no record of it on .. my account page. but i clearly saw it in the web browser, so there is 4 attempts at buying 4 different products ,, from iclone 2 were successful ,, and 2 needed reviews.. only got confirmation of the 1 review , cant find anything on the first review and have no idea why i didnt get confirmation of it in my email as the second review i did.. Which leads me to believe i will be charged on my credit card, and no record of the software will be found.. I have googled this , and this is exactly the situation with this element . company and how i have seen , people getting charged and no refund. and no record.... The fact i crashed was only a coincidence. , because i didnt crash right away its just before i wrote down the order number i crashed , was doing something else ,, Also i dont get why same credit works, then doesnt then does... makes no sense to me..
And i doubt i will ever buy any other software from iclone and i had plans to buy lots more props and i was going to buy crazy talk . etc ..
i can assue you they have lost a good customer in me. And since these forums are so empty i dont know why iclone company people dont read these forums and solve these problems and help people. So far all you do sir .. is praise the company , and btw , i never said everyone has these problems , and you know that full well .
I meant far too many people have this problem and i have seen their complaint posts deleted over a period of two years.. gone from the forums... Gosh i wonder who deleted the complaints...
So dont go saying that i claim everyone has this problem . .thats rediculous. I am saying enough people have the problem that it warrants attention from higher ups. .in iclone company .. for it to be solved and it doesnt warrant .. ,,, trying to pretend that i am saying everyone .. has this problem and sir.. shame on you for this.. , because i know full well that you knew i didnt mean this. And also you can deny there are posts such as mine deleted . Because i saw them and plenty of them over two years and most are gone . now .
I may not have perfect grammar , but if anyone reads what i typed its clear enough to get the idea..
Have a nice day sir |
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| and no offence but i am a good customer and i expect more then this . .i wont be back on this form ever and i wont buy anything from iclone ever again .. so delete away my friend. Sad because i did want to buy crazy talk . oh well bye
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Tutor
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| one thing to note, everytime a credit card company proposes a review while doing a purchase that means flag was raised for potential credit card fraud. It may not be the case but they are ever so vigilant and some times raise a false flag.
one potential situation where this might happen is if charges are placed from the credit card with different currency units (i.e US dollars one time, British pounds immediately or soon after)
I've had this happen when i placed an online order in the morning from California and in the evening i was in Hawaii buying something- all of a sudden it was not approved and i had to call my credit card company
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| | if that was the case then when they put my credit card on review why did they accept it the next day .. for gods sake .. be serious.. if it has a flag and i have a flag they likely wouldnt allow any more purchases to go through the very next day same customer. , same credit card, get what i am saying my friend.. Did it ever occur to you .. there is a system failure here and it could be fixed if the intent was there. , instead of second guessing why the system was working cuz they accepted the same card, same customer.. etc . Wow you are an excellent public relations person , you could make any mistake or glitch or failure sound like a good thing.. I take my hat of to you sir.. no wonder your the forum administrator .. LoL |
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| musicaz (8/31/2009)
if that was the case then when they put my credit card on review why did they accept it the next day .. for gods sake .. be serious.. if it has a flag and i have a flag they likely wouldnt allow any more purchases to go through the very next day same customer. , same credit card, get what i am saying my friend.. Did it ever occur to you .. there is a system failure here and it could be fixed if the intent was there. , instead of second guessing why the system was working cuz they accepted the same card, same customer.. etc . Wow you are an excellent public relations person , you could make any mistake or glitch or failure sound like a good thing.. I take my hat of to you sir.. no wonder your the forum administrator .. LoLaknzrdude was only trying to help you, but I do feel your frustration and anger in your posts. Me personally. I would be onto my credit card company in a flash making sure, what I have acquired is only what I've paid for and then take it from there. You feel Reallusion are at fault for using a credit card processing company in Europe called Element 5 and you are more then entitled to be angry. However I'm sure they are listening to their customers concerns and are working on other alternatives. I have no loyalty to any company and I have had issues which to be fair have all been rectified, granted not always within the same day. Not posting again or buying from Reallusion will not solve your problems at this time and if you were to go to the authorities you will need detailed evidence regarding your case before they will even act. Like I said get your credit card checked out, but you don't have to take any advise from me. Kind Regards Cape! 
Visit Capemedia Today October 2009 Update! |
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| musicaz (8/31/2009)
Wow you are an excellent public relations person , you could make any mistake or glitch or failure sound like a good thing.. I take my hat of to you sir.. no wonder your the forum administrator .. LoLI'm glad I'm good at something at least.  Seriously though, I'm not trying to say ordering through Element 5 is never without problems but it is a fact that most people will post on the forum when they have problems (as you have) but rarely do customers post when everything goes fine with their orders. That is why you will only notice the problems being reported. As I mentioned previously, and I'm still not 100% certain of this, if you do have any outstanding orders that have not been correctly processed then please contact support or esales[@]reallusion.com to get this resolved as quickly as possible. It should also be remembered that Element 5 as part of Digital River are one of the largest in e-commerce. It is not just Reallusion who use their services and you will most likely find other companies using their services too when you order online. It really would be better in the short and long term to try and resolve the issues you are having now, rather than just giving up with Reallusion. Of course the decision is yours. All I can do is again apologise for any inconvenience you have suffered.
Peter Edwards
Forum Moderator iClone Daily Blog |
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