I don't know who you emailed but problems often occur when using some email addresses. The best way to contact Reallusion is to use the customer support form where your request can be tracked. Please use the link below to make contact.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx
Apologies for the delay. You should hear something soon if you use the form above.
Peter EdwardsForum Administrator
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