I contacted Reallusion about it but no solution has been found as yet and I have been unable to use IClone since the upgrade.

Having spotted the work around I reinstalled Iclone today and tried this . I tried the open  'Head' menu and repeatedly left mouse click between 'Faces', 'Eyes' and 'Teeth/Throat' buttons, the images did reappear briefly and then the programme froze. I restarted the program and tried the same approach again to no avail...... still no thumbnails but the programme froze every time after a few clicks of the Faces Eyes Teeth/Throat Buttons.

What is interesting is that my partner has exactly the same computer, identical in every way and iClone works fine on her computer. Both computers are 5 months old with really high specs.

I'd be happy enough waiting for the soon to be released Version 3.0 ....if it definately works for me, as from what I see it is going to be quite an upgrade but what if even the upgrade to 3.0 won't work on my new PC?








A fool may ask more than any wise man can ever answer.

As you say that iClone 2.5 works perfectly on your partners identical computer then I think it would be wise to try and find what the difference is between your computers that is causing the problems. Look to see what you have installed compared to your partner.

It could be that you have software installed at startup that is hogging memory causing the problems. A quick indication would be the number of icons you have in the bottom right of your desktop. A better way would be to check your resources in the Task Manager if you know how to do that.

Perhaps your hard disk is badly fragmented and needs defragging which would certainly help all round. Also are you low on free hard disk space which could be making the situation worse? If so try removing any unwanted software you don't need. Computers these days often come with a lot of "bloatware" pre-installed. Much of this can often be removed if you never use it.

Just a few ideas that may help. I hope you get it resolved soon.

Good luck,

Pete

Peter Edwards
Forum Moderator

iClone Daily Blog

My HD is defragged on a regular basis in fact yesterday to be precise. I have a 465G hard drive of which 454GB is free. I have 9.6G of processing power. as to memory I have 3.02G of physical memory available and 2.00G virtual memory available. I have two programmes different on my task bar from my partner one being Norton. She on the other hand has loads more in her taskbar and is a real hoarder.......you know what women are like

At the moment I am even trying silly things like changing the mouse to match that of my partner to see if it could even be as ridiculous as that. 

Will keep you informed of any progress but would be interested to hear if Reallusions support are still working on this.

Thanks for the quick response Peter.

Shalako








A fool may ask more than any wise man can ever answer.

I changed the mouse from a USB mouse to a standard mouse and it has managed to stop the programme freezing. The thumbnails are still black however, trying the Head face teeth etc workaround does recover the thumbnails eventually but when you restart the programme thumbnails are still black.  

shalako








A fool may ask more than any wise man can ever answer.

It's certainly a strange one. Everything you have listed about your PC seems more than adequate. What about the graphics side? It's possibly something to do with that but the fact your partners identical computer works with iClone fine seems to say no to that one.

The only times I have had the thumbnails not showing up is when I was running too many other apps at the same time and resources were low. Are you using a graphics chip that uses shared memory or do you have dedicated memory on the card itself? That might make a difference. 

I don't blame you for trying anything you can to see if it helps. I've been amazed at the weirdest of things that can resolve problems in the past with other software.

Pete

 

Peter Edwards
Forum Moderator

iClone Daily Blog

Yes its certainly baffling but at least I can use IClone now whereas before I was unable to due to it freezing every couple of minutes. At the moment the programme is stable and usable so I can live with the black thumbnails by using the work around. So I have a lot of catching up and learning to do having been out for circa 6 months.

regards

Shalako

  








A fool may ask more than any wise man can ever answer.