BackStage Purchasing Points Problems

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BackStage Purchasing Points Problems

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power

Posted 2/6/2009 3:08:51 PM

Veteran

Group: Forum Members
Last Login: 3/15/2010 9:53:59 PM
Posts: 146, Visits: 632

Hi:

I purchased on feb 4 2009 5000 points and as yesterday the points were not credited to my account. I opened a service ticket but forgot to write down the ticket number. I do have the paypal transaction id and the funds were used.

TIA

latino Sad

Post #15034

power

Posted 2/6/2009 7:21:24 PM

Veteran

Group: Forum Members
Last Login: 3/15/2010 9:53:59 PM
Posts: 146, Visits: 632

still 180 points what a shame... need some stuff from there have purchased the points but credit doesn't reflec yet the purchase...

Sad

Post #15036

Peter Edwards

Posted 2/6/2009 8:15:03 PM

Tutor

Group: Administrators
Last Login: Today @ 11:30:05 PM
Posts: 3,802, Visits: 6,295

Hi Latino,

This sounds like a communication problem between PayPal and RL after purchase. It will require support to sort this out for you I'm afraid. You should hear soon if you were given a ticket number. If you don't hear by Monday I would contact support again or let me know and I'll chase it up for you.

Apologies for the inconvenience.

Peter Edwards
Forum Administrator

http://twitter.com/iclonedaily

Post #15037

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