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Tutor
Group: Senior Forum members
Last Login: Today @ 8:12:34 AM
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| Today, I purchased the Horse & Tack theme pack and the Fantasy hair Vol. 1 & 2. Why was the place to enter the 10% discount for completing the survey missing? That was supposed to be good til October 31. I went through with the order thinking there would be a place to put the code further in the process, but there was not? Is this some sort of error and am I not entitled to this discount?
Alley 
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Tutor
Group: Administrators
Last Login: Today @ 7:52:17 AM
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Hi, alley
You can't use this coupon for purchase as a result of system error.
The web team has fixed the problem.
Please try again and let me know if you still get trouble with that.
Thanks
Visconti
______________________________________________________
Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Tutor
Group: Senior Forum members
Last Login: Today @ 8:12:34 AM
Posts: 320,
Visits: 918
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I already purchased. Is there a way for me to get the $6.98 cents back?
Alley
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Tutor
Group: Administrators
Last Login: Today @ 7:52:17 AM
Posts: 497,
Visits: 1,181
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Hi, Alley
Glad to hear that you have purchased the horse pack successfully.
It's a beautiful and "big" (file) pack!
As to "partial refund"...of course...
This is a minor setting issue and we've fixed. thanks for your information. Please do us a favor to send over your order ID to "esales at reallusion dot com" and our sales team will assist further with this special discount.
Thanks
Visconti
______________________________________________________
Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Tutor
Group: Senior Forum members
Last Login: Today @ 8:12:34 AM
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Visits: 918
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| Thank you, I will do that. And let me add those horses are absolutely beautiful. A great addition!!
Alley
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Tutor
Group: Administrators
Last Login: Today @ 7:52:17 AM
Posts: 497,
Visits: 1,181
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Hi, Alley
Thanks for the comments.
We are looking foward to seeing the horses in your videos too.
Thanks
Visconti
______________________________________________________
Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Tutor
Group: Senior Forum members
Last Login: Today @ 8:12:34 AM
Posts: 320,
Visits: 918
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| Just to let you know the discount was sorted out and I got it. Thanks.
Alley
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Tutor
Group: Moderators
Last Login: Yesterday @ 6:05:54 PM
Posts: 1,608,
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It's good to hear you got it sorted out. Hope you are having fun with the new pack.
Peter Edwards
Forum Moderator iClone Daily Blog
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