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Tutor
Group: Administrators
Last Login: 2 days ago @ 1:53:42 AM
Posts: 525, Visits: 1,243 |
| Hi, shalako
If you can still see the post, we would like to know your directX info and which version you upgraded from.
Thanks for your assist
Visconti
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Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Junior
Group: Forum Members
Last Login: 2 days ago @ 4:11:06 PM
Posts: 39, Visits: 200 |
| | Hi Visconti I Upgraded from Version 2.1 with the patch. All the direct X info was sent to your email address, if you didn't get it please let me know. regards Shalako
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Tutor
Group: Administrators
Last Login: 2 days ago @ 1:53:42 AM
Posts: 525, Visits: 1,243 |
| Hi, shalako
Can you also sned your directX info through private message in the forum.
We will get back to you soon.
Thanks
Visconti
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Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Power User
Group: Senior Forum members
Last Login: 2 days ago @ 1:57:25 PM
Posts: 140, Visits: 328 |
| | Hi Visconti Just to keep you informed the version you sent did not resolve the problem. Motion Editor will still not recognise any new Motions that I make. Can see the temp chbs in the ME Temp Folder but thats it. Its like its not talking with iclone as if something is missing in the set up structure that is supposed to let the one know what the other is doing. duchess110
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Tutor
Group: Administrators
Last Login: 2 days ago @ 1:53:42 AM
Posts: 525, Visits: 1,243 |
| Hi, Duchess
We are requesting your video capture about what's happening.
YOu can see the private message to know where you can deliver to.
The QA team can't repeat your problem according to the written info.
We will try our best to fix your problem for sure.
And sorry for keeping you in trouble with that for such a long time.
Sorry again
Visconti
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Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Junior
Group: Forum Members
Last Login: 10/28/2008 8:12:48 AM
Posts: 31, Visits: 134 |
| | Hi all...I too am having an issue, but none like you have experienced. 2.5 runs Fantastic on my comp but what is frustrating is the exporting now. All my AVI's do not export correctly and now crash my movie maker and have a hard time finishing clips. It is only the new files since the upgrade. All the old 2.1 exports are running fine. RL help? Thanks guys, Black Dove |
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Power User
Group: Senior Forum members
Last Login: 2 days ago @ 1:57:25 PM
Posts: 140, Visits: 328 |
| | Sorry to here you are having problems Black Dove I know how it feels. Visconti I have mailed you the link to the video screen capture taking you through the problem. Lets hope this helps you put things right. duchess110 Linda
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Tutor
Group: Administrators
Last Login: 2 days ago @ 1:53:42 AM
Posts: 525, Visits: 1,243 |
| Hi, Duchess
I have shown the team about your image & video captures.
I think there'll be a response soon.
Thanks for the precious assist.
Hi, Black
Your problem has also been passed to the team.
I will contact you if there's any feedback.
Thanks both of you
Visconti
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Visconti
Forum Moderator
Reallusion, Inc.
http://forum.reallusion.com
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Tutor
Group: Administrators
Last Login: 2 days ago @ 1:53:42 AM
Posts: 525, Visits: 1,243 |
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