iClone 5.2 Temporary Fix

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iClone 5.2 Temporary FixExpand / Collapse
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Posted 4/20/2012 6:32:41 PM


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Ditto!!!

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Post #119972
Posted 4/20/2012 6:37:52 PM


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i personally love testing new stuff, and there are 2 versions...a final and a beta. I was surprised to see 'beta' on the 64 bit actually, but not complaining since I wanted to be a part of it anyways!!

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Post #119974
Posted 4/20/2012 7:01:30 PM


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JasonWynngard (4/20/2012)
I'm requesting that Beta releases not be auto notices that result in users blindly trusting the "update" only find they lose time and work because the software won't perform certain functions.

In my case, I saw the "update" when I started iClone5, it didn't say nothing about being beta and since I trust the RL folks, I OK'd the installation. Now, my ecological project is at a dead stop because the animation projects using particles don't work. So I have to re-do it in iC4 which fortunately, I never did around to uninstalling.

My suggestion is if something is Beta, mass email users. Those who want to mess with a beta version do so and those who prefer not, don't install it. If the update is a tested version and not considered a beta, then we all get it as usual via the pop up notice we're used to.

Now, as for the temporary patches and speaking for myself alone, I'm foregoing them. I'll wait until official patches come out because I have no time to hassle with cross your fingers stuff right now. I was set to purchase, 3dXchange 5 but it appears it has some bugs too related to the particle issue. So I will hold off until I see an all's clear from RL.

Hi Jason

It is only the 64Bit version of iClone 5.2 that is Beta. The 32Bit version of 5.2 is the full release. Unfortunately the issue with particles in saved projects was not detected until after the release. However the temporary fix will resolve this issue and all affected projects should load again after the fix is applied.

We do apologise for the inconvenience this has caused users.

 

                                                                

Peter Edwards
Forum Administrator

www.reallusion.com

Post #119976
Posted 4/20/2012 7:06:21 PM


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mark (4/20/2012)
At first blush seems to be working as far as the Particle Effect issue is concerned. But I'm still finding a lot of older projects that are getting the ....

" Failed to load the file. If this is a .vns file please switch to the Project page and try again."
message in my 64bit install. They seem to be working in the 32bit install. May still be the memory issue as they are pretty big project files 40meg plus in size.

Hi Mark

Thanks for your feedback. Obviously the 64 Bit version is still Beta so there may be some issues experienced. I will pass this to the development team though.

 

                                                                

Peter Edwards
Forum Administrator

www.reallusion.com

Post #119977
Posted 4/22/2012 3:11:43 AM


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I can confirm this patch now allows me to load projects containing particles. Good job on the quick fix.

Paul






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Post #120174
Posted 4/23/2012 8:28:14 AM
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Peter (RL) (4/20/2012)
JasonWynngard (4/20/2012)
I'm requesting that Beta releases not be auto notices that result in users blindly trusting the "update" only find they lose time and work because the software won't perform certain functions.

In my case, I saw the "update" when I started iClone5, it didn't say nothing about being beta and since I trust the RL folks, I OK'd the installation. Now, my ecological project is at a dead stop because the animation projects using particles don't work. So I have to re-do it in iC4 which fortunately, I never did around to uninstalling.

My suggestion is if something is Beta, mass email users. Those who want to mess with a beta version do so and those who prefer not, don't install it. If the update is a tested version and not considered a beta, then we all get it as usual via the pop up notice we're used to.

Now, as for the temporary patches and speaking for myself alone, I'm foregoing them. I'll wait until official patches come out because I have no time to hassle with cross your fingers stuff right now. I was set to purchase, 3dXchange 5 but it appears it has some bugs too related to the particle issue. So I will hold off until I see an all's clear from RL.

Hi Jason

It is only the 64Bit version of iClone 5.2 that is Beta. The 32Bit version of 5.2 is the full release. Unfortunately the issue with particles in saved projects was not detected until after the release. However the temporary fix will resolve this issue and all affected projects should load again after the fix is applied.

We do apologise for the inconvenience this has caused users.

 

Peter, the temporary fix of the fix may need another fix. It has serious issues.

1. Random freeze - proggy gets completely unresponsive to the point that I have to use task bar to terminate and lose data. Unable to replicate.

2. Shiny /reflective surfaces not displaying properly - e.g. Kane's face & Dark sunglasses accessory.

I only have 32 bit installed.

I think the rush to beat release deadlines/milestones is hurting the app stability. For production strength apps am of the view: "Better late and stable". Else people will lose trust in the app for pro use and go back to wait/see tinkering mode.

I clone5 is awsome and just needs to be stabilized. Using it heavily. Thx.

Cheers & Thx.

PS: [Low priority] Forum topics are all over the place. Iclone 5.2 issues in different threads... Getting chaotic.. Some reorganization may be needed.

Post #120380
Posted 4/23/2012 1:31:20 PM


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pmaina (4/23/2012)
Peter, the temporary fix of the fix may need another fix. It has serious issues.

1. Random freeze - proggy gets completely unresponsive to the point that I have to use task bar to terminate and lose data. Unable to replicate.

2. Shiny /reflective surfaces not displaying properly - e.g. Kane's face & Dark sunglasses accessory.

I only have 32 bit installed.

I think the rush to beat release deadlines/milestones is hurting the app stability. For production strength apps am of the view: "Better late and stable". Else people will lose trust in the app for pro use and go back to wait/see tinkering mode.

I clone5 is awsome and just needs to be stabilized. Using it heavily. Thx.

Cheers & Thx.

PS: [Low priority] Forum topics are all over the place. Iclone 5.2 issues in different threads... Getting chaotic.. Some reorganization may be needed.

Thanks for the feedback.

I'm not able to reproduce the issues you mention unfortunately.

A couple of things to try though:

Please ensure you have the latest graphics drivers installed. When a new iClone update is released it can be incompatible with your current drivers, so it is always worth checking for new ones.

Also remember to check your Preferences (CTRL-P). You may find that some Shader Options are now disabled that were previously enabled before the update.

 

                                                                

Peter Edwards
Forum Administrator

www.reallusion.com

Post #120493
Posted 4/23/2012 4:29:13 PM
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Thanks so much. This fix worked fine for me. I am now HAPPY again!
Post #120551
Posted 4/26/2012 1:48:24 PM


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Aye,
I'm getting the "failed to load .vns file..." message, even when I reconstruct certain elements of my command corridors. (I'm beginning to think it has something to do with the older nature of the "sci-fi interiors" props that I bought/downloaded from the content store). --edit, but then I find this is not the case, because another set I rebuilt saved and loaded just fine. Maybe it's if I save the project with avatars. I don't know...either way, it is really frustrating.

It's a good thing I filmed my shots before shutting the program off, because I would've been very frustrated if I had to go through that crap again.




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Post #120871
Posted 4/26/2012 7:29:55 PM


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The full patch to fix these project issues is in the works and should be available soon.

Until then the temporary solution should resolve most issues currently being reported.

 

                                                                

Peter Edwards
Forum Administrator

www.reallusion.com

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