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Newbie
Group: Forum Members
Last Login: 11/27/2011 3:48:40 PM
Posts: 17, Visits: 128 |
| How soon should the DA Points be credited after purchase? I've bought them before, and it seems like it was immediate. Today, I chose several items to determine how many points I'd need, then went ahead and bought the 10,000 + 1,000 bonus offer. I continued shopping for at least another hour, but at checkout I had insufficient points. I logged out, cleared my cache and logged back in. No 11,000 points, plus - of course - it didn't save my shopping list!
The site needs a serious organizational overhaul, so it is going to take forever to rebuild my list. Do I need to contact Customer Service, or is this wait period normal?
P.S. Yes, I did receive an email saying the points had been credited to my account. |
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Tutor
Group: Administrators
Last Login: Yesterday @ 11:44:05 AM
Posts: 8,786, Visits: 13,592 |
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Newbie
Group: Forum Members
Last Login: 11/27/2011 3:48:40 PM
Posts: 17, Visits: 128 |
| No, it wasn't showing up in my transaction history, either. I contacted customer service, and the automated message said there was a 2-3 day wait for replies, which I understand since they just released a new version. I was dreading having to model this myself because I've been doing non-stop 3D modeling for the last month, and I'm burned out. But they surprised me by getting it fixed this morning! I was a system glitch.
Now the content loader is failing to initialize. There's always a learning curve when I start using software I haven't used in a while! |
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