Reallusion Forum / iClone / Installation and Configuration / iClone2 Forum / Inclomplete download / Latest Posts

RE: Inclomplete download

Peter Edwards — Tue, 29 Jul 2008 21:41:53 GMT

I got your PM with the order information. I'll get on to it straight away and get back to you.

RE: Inclomplete download

info2 — Tue, 29 Jul 2008 16:17:47 GMT

I never received an email reply. It was not in my spam box for sure.A few minutes ago, I made a new ticket on http://www.reallusion.com/CustomerSupport/User/QForm.aspxSame thing happend. An online confirmatiom with a 50 digit tracking number which I cannot copy and not wish to type by hand (ending with ....52dda). So far no email response.Will PM you my order ID, because this isn't going to work.Leo

RE: Inclomplete download

Peter Edwards — Tue, 29 Jul 2008 15:19:36 GMT

Hi Leo,

After you contact support you should have received a confirmation email with a tracking ID number. Have you checked your spam or junk email filter to see if you have had a response there. It could well be that replies have gone astray.

I would contact support again, making sure your email address is correct and I will also follow this up with support. You can send me the order details if you wish via PM (Personal Message)but please don't post this information in the public forum.

Thanks.

RE: Inclomplete download

info2 — Tue, 29 Jul 2008 14:47:49 GMT

The only thing I had, was a confirmation after filling the form. This was a HTML page. Something like "Thanks for filling this form....." Not received any email. Do have to fill a new one. Do I have to post my order ID in this forum?Leo

RE: Inclomplete download

Peter Edwards — Tue, 29 Jul 2008 14:30:32 GMT

Hi Leo,

I'm really sorry to hear that you have not had this issue resolved yet. I had notified support of your problem and was under the impression it had been dealt with.

I can only apologise for this delay in responding to your support request. Have you had any reply from support at all over this? Like confirmation of receiving your support request?

I will again get on to support and notify of this outstanding issue and try and a get a speedy resolution.

Thanks for your patience in this.

RE: Inclomplete download

info2 — Tue, 29 Jul 2008 03:02:14 GMT

Still waiting. Almost a week now. Not had any reply. I am also worried if I get my free update to version 3 on 8-8-8.You have an excellent product, but support is no good. It seems a perfect company doesn't excist.Leo

RE: Inclomplete download

Peter Edwards — Thu, 24 Jul 2008 17:47:16 GMT

Thanks for the information. I'll contact support and try and speed things up for you.

RE: Inclomplete download

info2 — Thu, 24 Jul 2008 16:38:04 GMT

Hello PeterNo serial number for 3DXchange 2. I have the iClone and the resource pack link. Maybe it is because I am outside US. I paid through element5.com and send the info and the 2 links.Leo

RE: Inclomplete download

Peter Edwards — Thu, 24 Jul 2008 11:16:09 GMT

Hi Leo,

Did you get a serial number for 3DXchange in your confirmation email? Normally there is a download link and serial in your email but sometimes they can be easy to miss.

If you have the serial number but no download link you can register the software on your Premium Members page and then download from there.

If you don't have a download link or serial number then only support can help to rectify this. Let me know and I'll check with support to see what the status is.

Apologies for the inconvenience this has caused.

Inclomplete download

info2 — Thu, 24 Jul 2008 09:07:55 GMT

Because support isn't responding (waiting for 3 days now), a try here.I bought the offer of iClone 2 with the future update to version 3. A free iClone 3DXchange 2 should be included in this offer. But I only can get it by purchasing it. Can anyone explain?Leo