Reallusion Forum / iClone / Installation and Configuration / iClone2 Forum / iClone Installed fine, won't launch / Latest Posts

RE: iClone Installed fine, won't launch

tinmap2005 — Wed, 21 May 2008 21:36:29 GMT

I saw someone said to change the Date back to some time during 2007. I don't know if it works.

RE: iClone Installed fine, won't launch

Peter Edwards — Thu, 24 Apr 2008 15:19:51 GMT

[quote][b]jimwilde (4/24/2008)[/b][hr]

Ver 2.5 is flaky at best, and if you "MUST HAVE" it, then be prepared to pull your hair out.
[/quote]

Hi Jim,

Thanks for taking the time to share your views. I'm sorry to hear you have had problems with iClone 2.5. I can understand your frustration over this.

When you are having problems it is easy to forget that the majority of iClone users are running iClone 2.5 without any issues at all. For sure there have been a number of problems with iClone and those using ATI graphics cards which iClone does not work as well with as Nvidia based machines. But this is very small compared to the total user base who obviously don't post when everything is running fine.

Of course even a small number of users having problems is not right and everything is being done to improve the situation. I do hope you will continue to give feedback as you find it. Reallusion welcomes all comments good or bad which help improve the software.

Thanks for your views.

Pete

RE: iClone Installed fine, won't launch

jimwilde — Thu, 24 Apr 2008 10:36:37 GMT

I also have problems with v2.5. Mine also loads, briefly displays opening screen, then immediately shuts down. Version 2.1 is fine, and works perfectly on any machine I care to run it on - ver 2.5 does not. I have latest hardware, fast processor, and always keep my drivers up to date. I have even dabbled with Beta drivers to try and get this software to work properly. I am in the IT industry and consult at all levels of Hardware and Software.

I can get most software to perform after tweaking, but after reading some of the other forums, and the MANY, MANY entries relating to the instability and failure of this piece of software, I have gone back to 2.1 which is stable.

Ver 2.5 is flaky at best, and if you "MUST HAVE" it, then be prepared to pull your hair out.

Whilst I am on my soapbox, I cannot believe a company can produce 2 products which cannot work with each other. Most of you will know what I am talking about.....Crazy talk 5 and Iclone 2.5.

I hold my breath on what Iclone 3 brings to the table.

Soapbox away

RE: iClone Installed fine, won't launch

me — Tue, 22 Apr 2008 14:57:09 GMT

wow that sux hard ... i have the same problem ...

3gb of ram

win vista but same problem in compatibility mode

Nvidia gforce 8500

I just made a support request ... i hope they can get it working.

RE: iClone Installed fine, won't launch

Peter Edwards — Mon, 14 Apr 2008 14:32:01 GMT

Thanks for the updated information. It would appear your computer should run iClone fine so the problem clearly lies somewhere else.

Please contact support for further help. If you supply the dxdiag.txt log to them as requested they will check it for possible problems not obvious at first.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I'm sure a resolution can be found for the problem soon.

RE: iClone Installed fine, won't launch

aperla2 — Sun, 13 Apr 2008 22:36:26 GMT

[quote][b]Peter Edwards (4/13/2008)[/b][hr]If your computer meets the specifications and checks out with the Envirioment Checker then it could be down to outdated drivers. Try and see if there are newer drivers available for your graphics card and also check that DirectX is working properly and up to date. The Support page I gave above shows how to run the DirectX tests if you are unsure how to do it.

Without knowing more about your computer specifications it's impossible to say for sure I'm afraid.[/quote]

Yes I passed the Environment checker and I have the latest drivers / directx 9.0c.

What other things did you need to know about my computer?

OS: Windows XP Pro SP2
2gb ram
p4 2.8ghz processor
7600gs nvidia card 512mb

I could run Maya's PLE and such. I could also run your guy's 3dXChange software. How do those 2 softwares differ from the iClone 2 studio?

RE: iClone Installed fine, won't launch

Peter Edwards — Sun, 13 Apr 2008 17:35:50 GMT

If your computer meets the specifications and checks out with the Envirioment Checker then it could be down to outdated drivers. Try and see if there are newer drivers available for your graphics card and also check that DirectX is working properly and up to date. The Support page I gave above shows how to run the DirectX tests if you are unsure how to do it.

Without knowing more about your computer specifications it's impossible to say for sure I'm afraid.

RE: iClone Installed fine, won't launch

aperla2 — Sun, 13 Apr 2008 17:17:32 GMT

I meet the minimum system requirements, the environment checker worked perfectly fine. I have restarted my computer twice. I'll try a reinstall, but are tehre any other mothods i could take to make this work? thanks!

RE: iClone Installed fine, won't launch

Peter Edwards — Sun, 13 Apr 2008 16:54:40 GMT

There could be many reasons for the problem but you will need to supply more information on your computer specifications first.

The main thing the ensure is that your computer meets the minimum requirements. Very important is to make sure your graphics card is on the supported list. You can check these from the link below.

http://www.reallusion.com/iclone/ic_requirements.asp

When you installed iClone it should have run the Enviroment Checker which checks your system and displays a report on the features available to you. If you don't have the results from this check you can download the Enviroment Checker separately and run it by double clicking it.

Look to see if your computer passes the tests.

http://www.reallusion.com/iclone/ic_tool.asp

After running the checks and if all shows as ok then you should contact Support for further help. Use the Support form below for help.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I hope you get this resolved quickly.

iClone Installed fine, won't launch

aperla2 — Sun, 13 Apr 2008 15:58:42 GMT

It goes up into the splash screen and loads perfectly fine until it hits the "Load Project" text and then just closes. I tried to research about it and turned off DEP for it and it still doesnt load up.

I have the iClone 3dxchange and it works / loads perfectly fine.

Any tips?