Reallusion Forum / iClone / General / iClone2 Forum / IClone, SP3 and the blue screen of death / Latest Posts

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Mon, 06 Oct 2008 12:58:28 GMT

[quote][b]duncwilson (10/6/2008)[/b][hr]Hi there,

Is there a solution to this problem yet ? - I get iclone working for about 10 mins and then - yep blue screen of death.

Running iclone 3, winxp sp3, dual core intel, 3Gb RAM & ATI card.

Is iclone a stable product ? Your view please.

Duncan[/quote]

Hi Duncan,

The problems reported in this thread were referring to iClone2/AMD/ATI issues. The problems you are having with iClone3 may be unrelated to this issue.

Which ATI card do you have. Does it meet the minimum requirements for iClone3?

Also please make sure you have the latest drivers installed for your card and that they are working without any errors. You can check by running DXDIAG.EXE (Click Start then Run and input DXDIAG.EXE) Look at the Display and Sound tabs for problems.

If everything appears ok spec wise, then please contact support for help with this. They may well have an answer for you. It's worth a try.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I hope you get this resolved soon.

RE: IClone, SP3 and the blue screen of death

duncwilson — Mon, 06 Oct 2008 06:45:50 GMT

Hi there,Is there a solution to this problem yet ? - I get iclone working for about 10 mins and then - yep blue screen of death.Running iclone 3, winxp sp3, dual core intel, 3Gb RAM & ATI card.Is iclone a stable product ? Your view please.Duncan

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Sun, 22 Jun 2008 20:30:03 GMT

Hi jjwebb and jman64,

Thank you for your feedback on this particular problem. I can assure you that the fact that Reallusion support was unable to give you both an acceptable resolution was not down to lack of caring but purely down to not knowing enough of the changes made by Windows XP SP3 and the impact on those with AMD/ATI setups.

I also have to say that maybe it is a little unfair to compare the support departments of the largest software company in the world (Microsoft) and Reallusion. Sure Microsoft were able to get 5 support representatives out of the many 1000's they have to talk with you (jjwebb) but as you admitted they were unable to solve the problem even though they built and issued SP3. If Reallusion had the same numbers of support staff I'm sure you would have had an equal service.

Now don't take my statement above as an excuse because it isn't. No matter how big the support department is, the aim should always be to help resolve problems and in these cases they couldn't and for that I truly apologise.

I do reiterate though that Reallusion do care about their customers. I base this on the fact that in all my discussions with the team, the subject of customer satisfaction is always top of the agenda and new ways to improve things are constantly being looked at.

Again I thank you both for sharing your views. Your feelings about customer support will be noted and reviewed and hopefully this will lead to improving things for the future.

RE: IClone, SP3 and the blue screen of death

jman64 — Sun, 22 Jun 2008 10:32:06 GMT

I just saw this thread, and I believe you are/were having the same problem I did with iClone. Every time I loaded the motion editor as soon as I clicked on anything to edit it would hardlock my computer. ( Intel core two, with an ATI 3870). After getting no help from iClone I found out some more on the problem myself. The error code it was throwing out for me related to something trying to adjust your video acceleration. For me I was able to get the motion editor to work, if I went into the control panel and turned down my video acceleration. However the regular iClone program will not work with your video acceleration turned down. So if you want to actually work with both parts of iClone you have to constantly be turning up and down your video acceleration, which is hardly a solution IMO. I followed up with reallusion tech support to give them all the information I had found regarding this problem hoping it would help them come up with a proper fix. The response I got was " We are glad you fixed your problem". Peter here on the forums was doing a great job trying to be helpful, but the actual tech support from reallusion was pitiful. Through out the course of my conversations with them, their main bits of advice were, try using a geforce card, or wait for iClone 3.0 to come out and see if that fixes the problem. I really liked the potential I see in iClone, but it impossible for me to work with it in it's current shape. I keep looking back here from time to time to see if there's been a patch or some sort of fix, but it seems more unlikely all the time.

RE: IClone, SP3 and the blue screen of death

jjwebb — Sat, 21 Jun 2008 18:12:09 GMT

June 21st. First day of spring. And I'm back up with iClone. With a $200+ NVidia GeForce 8800.I spent 4 days on the phone with microsoft support (who finally acknowledged they have a SP3 problem with AMD chips). They gave up after 4 days and recommended reinstalling XP Pro. At least they tried. Now, it is my stubborness (not wanting to wipe away my whole system just to get iClone to once again function with ATi video cards) that has kept me unproductive for so long. But, you know there's always a but, that doesn't change the fact that three different vendors support departments were completely useless in troubleshooting my problem. That the 'problem' still isn't resolved and WILL come to bite others (I'm sure of it) in the future. MS XP PRO, MS service pack 3, ATi video cards and iClone are a combination in restraint of accomplishing 3D animation. The three support departments each get a failing grade for helping a customer with a problem. Microsoft gets a 50% (they did spend a lot of time with me on the phone trying to figure this out. And from Bombay, that's a hell of a lot of phone charges they'll absorb). Reallusion gets a 25%. Kelly from their support department sent me two emails, but let's face it - he (or she) didn't put all that much time in considering my plight and passed me off to ATi and Microsoft as quickly as any hot potato has ever been buck-passed in the history of mankind. (Well, maybe that's a little over the top, but not a lot).ATi, gets the lowest grade - 5%. They sent a list of bios settings (none of which matched the bios options offered me at bootup) and declared the problem 'resolved'! When I attempted to tell them that the "solutions" they offered were unacceptable, they just restated that, as far as they were concerned, the problem had been resolved. Now isn't THAT special?And what's it all mean? Who knows. I'm out a bunch more money. I know that using iClone has become a very expensive proposition over the last 7 months. I know I'll never buy another ATi product. I know that at least Microsoft cares enough to send 5 different tech support people to the phones for long periods to try and resolve a customer's problem. Tho' it should be pointed out that none of the tech support people had more than 3 years working with Microsoft and they were all in Bombay, rather than the USA, they DID expend time and energy in trying to help me. That was WAY more than the other two vendors offered. So I guess it means that ATi and Reallusion should be ashamed of what they call tech support. It was made painfully obvious to me these last few weeks. Peter, you say Reallusion cares? What, exactly, makes you think that's a true statement? Just curious. -blue

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Mon, 09 Jun 2008 13:31:58 GMT

Hi JJ,

No problem about the venting. I fully understand how you feel. I've been there myself in the past with other software just refusing to work when when everybody else seems to run it fine.

Try and hang in there if you can. I know you can't wait forever but maybe your new card will resolve your problems for you. If you can, supply the information to support that they request as this will help them greatly. Although it must be annoying to hear the "switch to Nvidia" advice, iClone does run better with Nvidia cards for most people. I have been using an Nvidia 7950GT for quite a while now and haven't had any problems with iClone at all.

Let us know how you get on with the new ATI card once you get it installed. I'll be keeping my fingers crossed that all goes well for you.

RE: IClone, SP3 and the blue screen of death

jjwebb — Mon, 09 Jun 2008 12:27:04 GMT

[quote][b]Peter Edwards (6/9/2008)[/b][hr]Hi again JJ,I have checked with support and they have now responded to your request. Please check your email or support ticket to see the reply. Thanks.[/quote]Peter, Yes - Kelly sent me a note asking for info and recommending I buy an Nvidia card. My reply:~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Hello Kelly,Attached is the dxdiag text file.About IClone - reports - Product version 2.5.1018.2S/N xxxxx-xxxxx-xxxxx-xxxxx-xxRegarding your recommendation that I buy an Nvidia card:I used to use Nvidia cards exclusively until about 7 months ago when I began using IClone. IClone never worked right with the Nvidia GeForce 6800 GS card I had (Props I would download would have strange planes within them that made them useless) At the time, after much time wasted trying to get IClone and the props to work with the GeForce, it was recommended that I buy ATi. So I did. About two months after that, I bought a new machine 'cause IClone ran so slow on my old machine. And now after only about 4 months of use, IClone stops working AGAIN. This time the recommendation is to buy Nvidia. Of course, some of my friends are recommending I jump to DAZ or Poser to do my cartoons. At this rate (I'm down a bunch of days now, almost a week) it's beginning to look like my ONLY choice is to find another 3D animation package.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Like I said, I should have just - stuck with 2D toons. -blue

RE: IClone, SP3 and the blue screen of death

jjwebb — Mon, 09 Jun 2008 12:22:54 GMT

[quote][b]Peter Edwards (6/7/2008)[/b][hr]Hi JJ,[snip]Obviously this doesn't lesson the feelings of frustration you are suffering because of it. Sadly this is going to need some investigation and it will take a little time I'm afraid. The fact that a resolution hasn't been found yet doesn't mean Reallusion doesn't care. Of that I'am sure.Like many companies support is limited at weekends but I have forwarded a request for this to be looked at so hopefully you will hear soon. I really hope you can get these problems resolved.[/quote]Peter,I should have stuck to 2D toons. I'd have a lot more money and a lot less frustration. The new ati card will be here in a couple of days and I'll try again to make the program work then. But the real solution to this, I'm afraid, is to shelf IClone completely 'til next time I buy a new computer. Maybe Reallusion will publish a "These are the hardware and XP system settings that IClone really works with" that really produces a stable environment, between now and the next 18 months (the time frame of my next computer purchase).I appreciate your input despite my venting so effusively at your employer. I know you're the one on the spot and I'm sorry it's you that bore the brunt of my rage. When I do ever get back to using IClone, I hope you're still here. Thanks again.-blue

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Mon, 09 Jun 2008 07:40:20 GMT

Hi again JJ,

I have checked with support and they have now responded to your request. Please check your email or support ticket to see the reply. Thanks.

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Sat, 07 Jun 2008 23:35:31 GMT

Hi JJ,

It's not a case of trying to shift blame but as you said iClone was working and after SP3 it stopped, then surely it can't be iClone alone that caused the problem. If on the other hand you had installed an iClone upgrade or patch and the fault occured then of course the cause would be down to Reallusion without argument.

When things like this happen its easy to point at the software not working but clearly something in SP3 is causing problems with your setup and this needs to be looked at. As you will see from the forum response this isn't affecting every iClone user. Obviously this doesn't lesson the feelings of frustration you are suffering because of it. Sadly this is going to need some investigation and it will take a little time I'm afraid. The fact that a resolution hasn't been found yet doesn't mean Reallusion doesn't care. Of that I'am sure.

Like many companies support is limited at weekends but I have forwarded a request for this to be looked at so hopefully you will hear soon. I really hope you can get these problems resolved.

RE: IClone, SP3 and the blue screen of death

jjwebb — Sat, 07 Jun 2008 16:55:35 GMT

[quote][b]aknzrdude (6/6/2008)[/b][hr]jj in many of the tech sites it was the amd cpu not the ati card that was the issue with sp3here's a little work around worth a tryhttp://forums.microsoft.com/technet/showpost.aspx?postid=3264921&siteid=17&mode=1&sb=0&d=1&at=7&ft=11&tf=0&pageid=2here's another good resource http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx[/quote]Aknzrdude,I'm running true blue Intel. A DELL, quad processor, Optiplex 755 with 2 Gig of ram. An Ati Radeon HD 2600 PRO, which IS an AMD product. But I've backed out of the OS SP3 upgrade, re-installed every little thing I can think of and I still can't get IClone's motion editor to work.I'm relegated to wiping everything away and starting all over. It's not RL's fault, right? It's Microsoft's and I should be most angry with them. But, it is IClone that no longer works.Oh, and when I ask a simple question, like how can I re-install just the motion editor, no one responds. Silence. I assume because it can't be done. But it would be nice if someone who actually knew for sure, could acknowledge I asked the question.I realize I'm on my own here. And that's the thing I'd like to shout from a mountain top to everyone thinking of venturing into this world. YOU'RE ON YOUR OWN! All these people care about is selling you props and accessories. YOU'VE BEEN WARNED. I only wish someone had shouted that to me.-blueThe only mountain top I can think of is CNet. Several of my friends have contacts over there, appeared on their YouTube show, maybe they'll be interested in helping me get the word out. Maybe then someone who actually knows how all this fits together can offer some REAL help.-b

RE: IClone, SP3 and the blue screen of death

jjwebb — Sat, 07 Jun 2008 16:34:42 GMT

[quote][b]Peter Edwards (6/6/2008)[/b][hr][quote][b]jjwebb (6/6/2008)[/b][hr]Isn't it interesting that no one who works for Reallusion has anything to suggest? That the support form Peter posted leads to silence from Support? Salesmen, that's what they are. "Wanna buy a pair of shoes? A prop? A hair style? Step right up. Wanna get some help with a problem that's frustrated you for days? From us? No, no, here, buy this wedding scene."Don't it just warm you all over? Sheeeeesus!-blue[/quote]Hi,I can understand your very unhappy with the problems you are having but I'm a little surprised you are pouring all your anger at Reallusion. As you have already explained, your problems started after installing SP3 from Microsoft. This is not a problem that was caused by iClone but by a problem that is affecting many people with SP3 and ATI cards many of which may not even own iClone.You also said in your previous post that Reallusion doesn't care. I can assure you that they do care but there is only so much that can be done from this end. If you haven't heard back from support yet I'm sure you will soon. How long ago did you contact them?I can assure you that anything that can be done will be done. I will attempt to follow up on your support request and get things moving for you if at all possible.[/quote]Peter,Not ALL of my anger is pointed at Reallusion. But it's IClone that no longer works.Every other application I have still functions. Blame Microsoft, blame ATi, I do too. But I blame Reallusion too. Cause it's IClone that no longer works. When I first purchased IClone 7 months ago, I had to buy a new graphics card because the GeForce card I had wouln't work with IClone and there was NO ONE that could help me make it work. I then bought a new DELL Optiplex Quad processor (Intel true blue) with 2 gigs of RAM because IClone was such a dog on my old machine. So it's not like I'm not thousands of dollars into this. All to use IClone. And it's the application that no longer works.You say Reallusion cares? Can they make their product work on my machine? NO. It's microsoft's problem. But their OS works. It's ATi's problem, but with the exception of IClone, it delivers to every other application I own. It's NOT Reallusion's problem, right, but it's their product that doesn't function."Fix IClone yourself, Mr. Webb, it's not our fault." This is an accurate reflection of the state of things so far. But Reallusion cares, right?-blueI'm down three days and Ati support has responded. Not with anything close to help, but at least they sent a list of BIOS settings I should toggle (none of which is part of the bios choices I'm offered when I boot up). I'm down three days and Microsoft doesn't even acknowledge there's a problem (why should they, their OS works fine). Three days down and Reallusion's support is waiting for ATi or Microsoft to fix the problem while being as silent as they can be to their customers. Well, except for the Reallusion SPAM in my email about wedding scenes. But Reallusion cares, right?-blue

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Fri, 06 Jun 2008 18:54:53 GMT

Thanks for that aknzrdude. There seems to be differing opinions as to the cause of this. As you say it looks like AMD has joined the fray and its now a three way battle. Right now if you have a AMD/ATI setup then it may be wise to hold off on SP3 until more information is known.

RE: IClone, SP3 and the blue screen of death

aknzrdude — Fri, 06 Jun 2008 17:37:59 GMT

jj in many of the tech sites it was the amd cpu not the ati card that was the issue with sp3here's a little work around worth a tryhttp://forums.microsoft.com/technet/showpost.aspx?postid=3264921&siteid=17&mode=1&sb=0&d=1&at=7&ft=11&tf=0&pageid=2here's another good resource http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-computer-boot-after-installing-xp-sp3.aspx

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Fri, 06 Jun 2008 16:01:42 GMT

[quote][b]jjwebb (6/6/2008)[/b][hr]Isn't it interesting that no one who works for Reallusion has anything to suggest? That the support form Peter posted leads to silence from Support?

Salesmen, that's what they are. "Wanna buy a pair of shoes? A prop? A hair style? Step right up. Wanna get some help with a problem that's frustrated you for days? From us? No, no, here, buy this wedding scene."

Don't it just warm you all over? Sheeeeesus!

-blue
[/quote]

Hi,

I can understand your very unhappy with the problems you are having but I'm a little surprised you are pouring all your anger at Reallusion. As you have already explained, your problems started after installing SP3 from Microsoft. This is not a problem that was caused by iClone but by a problem that is affecting many people with SP3 and ATI cards many of which may not even own iClone.

You also said in your previous post that Reallusion doesn't care. I can assure you that they do care but there is only so much that can be done from this end. If you haven't heard back from support yet I'm sure you will soon. How long ago did you contact them?

I can assure you that anything that can be done will be done. I will attempt to follow up on your support request and get things moving for you if at all possible.

RE: IClone, SP3 and the blue screen of death

jjwebb — Fri, 06 Jun 2008 15:08:05 GMT

Isn't it interesting that no one who works for Reallusion has anything to suggest? That the support form Peter posted leads to silence from Support? Salesmen, that's what they are. "Wanna buy a pair of shoes? A prop? A hair style? Step right up. Wanna get some help with a problem that's frustrated you for days? From us? No, no, here, buy this wedding scene."Don't it just warm you all over? Sheeeeesus!-blue

RE: IClone, SP3 and the blue screen of death

motherreiver — Fri, 06 Jun 2008 14:29:48 GMT

I made my blue screen of death disappear by not only uninstalling the ATI driver, but the card as well ALONG WITH A NEW DRIVE. I replaced it with an NVIDIA card - I picked a great one up at eBay for about $20; 99% the time (they tell me) the blue screen of death is due to a driver problem - not always so; I was the 1% - I had Dell send me a new drive and I'm slowly rebuilding - I really tested out iClone last night and pushed it to its limits and it worked like a champ so far. I understand your frustration - I've been there and now I'm starting to see the sunshine again. Good luck to you.:)

RE: IClone, SP3 and the blue screen of death

jjwebb — Fri, 06 Jun 2008 14:12:47 GMT

No, I spoke too soon. a minute into the editing session the same blue screen arrives. Re installed, .NET 2.0 SP1. Nope, still doesn't work. So, the motion editor no longer works on my machine. No configuration has worked for the last couple of days. I can only think that, coincident with the SP3 upgrade, something fried my ATi 2600 card ever so slightly, and IClone, being super sensitive to whatever that fry is (a memory location maybe), can't and won't abide it. I wonder why none of my other programs have gone south. When the new card arrives I'll go through this crap one last time in hopes that IClone is a real program and not an unstable experiment. It'll be nice when IClone becomes a viable product. But it isn't right now. I wonder if CNet knows?-blue

RE: IClone, SP3 and the blue screen of death

jjwebb — Fri, 06 Jun 2008 13:48:06 GMT

Thanks Cricky. I uninstalled .NET 3.0, still didn't work. I uninstalled .NET 2.0 SP1. Presto, it now works! No .NET framework at all? Hmmm, what have I lost as far as my other programs. What is .NET for, (I thought it was for graphics ..) and why did XP SP3 screw my system's .NET setup so completely? Cause it did work before the XP SP3 installation.What is IClone's relationship to the .NET framework? Apparently the motion editor will run without it and won't run with it. Does anyone have any answers .. I mean, that'll explain WHAT and WHY I just went through this GIGANTIC frustration? Magic! Is not an acceptable answer, for me anyway, but I haven't met anyone the last two days who seems to know what the [bleep] happened. Will my not having any .NET Framework come to bite me in the near future? Confused in Calilfornia,-blue

RE: IClone, SP3 and the blue screen of death

Cricky — Fri, 06 Jun 2008 00:11:15 GMT

[b][i]I restored XP SP2, I reinstalled .NET framework 2.0 SP1 and 3.0, reinstalled the ATi Drivers, reinstalled Iclone, installed a thing called Driver Detective, a .net cleanup utility, etc., etc.[/i][/b][u]Is that a typo you made?[/u] "I reinstalled.....NET framework...and 3.0" [u]If you re-installed the NET Framework 3.0 again, you just put it back to where your problem originated.[/u]

RE: IClone, SP3 and the blue screen of death

jjwebb — Thu, 05 Jun 2008 23:26:06 GMT

So, now I've tried just about everything but the thing that'll make it actually work. I restored XP SP2, I reinstalled .NET framework 2.0 SP1 and 3.0, reinstalled the ATi Drivers, reinstalled Iclone, installed a thing called Driver Detective, a .net cleanup utility, etc., etc. I've gotten a support 'ticket' at ATi, told microsoft half a dozen times, posted on this forum and other forums about the problem and have .. come up completely - ZILCH!No one knows and no one cares. So ends IClone, not with a bang but a whimper, and a blue screen and lots of not caring from the vendors who already have my money.So now, I've just purchased a new Sapphire Radeon 3850, 1 Gig, card. It'll take five days to arrive. Who knows if it'll work any better, or come with different drivers, or if those drivers will work. No motion editor, means no toons in IClone. And since that SP3 update, I can't make IClone's motion editor work - and short of blowing away my WHOLE system and coming up from scratch (something that's too monumental a task to contemplate at the moment) I can't think of any more to do), I do know that the money I'd budgeted for an IClone 3.0 upgrade just got spent on something else, a graphics card. I know I'm real tired of all the manufacturers silence, bewilderment and blame passing. That's Microsoft, ATi AND Reallusion. Thanks guys, I hope one day I can repay the favor. I know I just downloaded Daz 2.2 with Lip-sync. I suspect no one at RL cares one way or the other.-blueIt's a rich man's tool, IClone and the systems and high end graphics needed to make it work. Normal people should NOT venture in .. they're mere sheep to be shorn by the 'corporate' money-grubbers who talk a decent game, but leave you high and dry when there's problems and only know how to spam email their 'BUY OUR CONTENT' sales pitches with any competence. (I guess I start by send out to the first 300 names on my mail list, right? Corporate Software Strikes Again! Hoooooray! ... sigh)-b

RE: IClone, SP3 and the blue screen of death

motherreiver — Thu, 05 Jun 2008 15:13:05 GMT

I've spent the last month suffering with the blue screen of death - finally got a new drive (threw away that ATI card) - slowly rebuilding and hoping I've overcome at last (internet's back at least - again) - I also thought I was doing a good thing by downloading the lasted service pack (3) - I hope I dodge that bullet by taking the ATI card out of the mix- at least we aren't alone with the blue screen of death.:cool:

RE: IClone, SP3 and the blue screen of death

Peter Edwards — Thu, 05 Jun 2008 07:24:58 GMT

As this seems a fairly widespread error with SP3 and ATI graphics chips it looks to be a problem out of Reallusion's hands right now. It is certainly something that needs to be looked at quickly but in the end it may require Microsoft to issue a fix through Windows Update. (or ATI to issue new drivers)

You could try sending a support request using the support form to see if anything is known about a fix for the problem. Click below to access the form.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

I really hope this gets sorted out soon.

RE: IClone, SP3 and the blue screen of death

aknzrdude — Thu, 05 Jun 2008 00:43:59 GMT

lots of reports of this on the web - issues mainly with AMD processors and most of the incidents on HP machineshttp://www.thetechherald.com/article.php/200820/965/AMD-and-HP-reportedly-responsible-for-XP-SP3-glitcheshttp://news.yahoo.com/s/nf/20080512/tc_nf/59739

IClone, SP3 and the blue screen of death

jjwebb — Wed, 04 Jun 2008 21:54:35 GMT

Looks like my use of IClone has come to an end prematurely. My machine upgraded to XP service pack 3 and now the motion editor throws the blue screen of death every time it's started. Even after, upgrading drivers, re-installing direct x 9.0c and trying to use it on only the default project with nothing else loaded into memory.Windows XP, SP3, ATi's radeon HD 2600 PRO, and the iclone motion editor combine to throw the blue screen of death because of ati3daug.dll stopping, address BF275B05 at BF185000, datestamp 48286321.I've searched around the net and find that gamers are getting this same error. No one seems to know what to do about it. What it does do is stops me in my tracks with IClone. $200 for seven months use of a tool just seems so wrong to me. I feel cheated. I haven't figured out just who yet, but MicroSoft, AMD and Reallusion are the contenders. Does anyone at Reallusion know how to correct this fiasco? Has anyone else noted the burn?-blue