I see the key file in my account info, So what exactly am I inserting in the activation wizard of Substance designer. The e-mail I received form Reallusion has a download link for the key file but that link goes to nowhere. Some help would be cool

Hi propose

I`m struggling with the RL activation key for Substance designer 5 too.

I have my email order conformation from RL with the activation code. I can also find it in my RL account.

If I save the download link from my members account,as seems to be suggested in the RL instructions found here :-

http://faq.reallusion.com/index.php?action=article&cat_id=011001007002&id=725

it saves as an .html file. That doesn't work.

If I right click save on the download link in my email it saves an index.php. That doesn't work.

Seems Substance 5 activation panel will only accept a .key file.

It wont allow a direct copy/paste of the info from my account or email.

How do I save that info as a .key file so that I can browse to it from the Substance 5 activation menu?

Anyone help us please?

Geoff.

In the email from RL there are 2 link lines:

Click on the link next to the Key File text and select "Save As" and save in as is - just remember where you store in.  Note that the file is only 1k in size.

Install Substance Designer and when asked, point to the .key file and everything should be OK.

Gerry

---

System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

In my e-mail that line is NOT a link, just a line of text

yep....what wires said ..


I'll also add ...the first time I did it, it didn't work ...was getting errors .....I requested a new key download with the same link...and it worked the 2nd time .... so be sure to redownload the key if it doesn't work the first time, the downloaded key could be corrupt.

• My Spotify  My Twitter  My Virtual Art Gallery
  
• My NFT    My Marketplace My Blog
  
• Music Sync Licensing

☯🐉

"To define Tao is to defile it" - Lao Tzu

Just copy the text starting with http, paste it into a new window of your browser of choice and hit the Enter key. When the message window appears asking you what you want to do with the file select "Save As" and continue as in my first post.

Gerry

---

System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Thanks Wires, that worked

Many thanks gents for the help and advice.

I just tried pasting my email activation text into Firefox instead of my usual IE 11 browser.

The Save routine then became available just as Gerry described.

Problem now solved.

Thanks again.

Geoff.

Please try to follow the instructions in the FAQ page below carefully. If you do so, you should be able to activate Substance Designer 5 without any problems. Of course do make sure you use your new SD5 license key and not your old SD4.6 key.

http://faq.reallusion.com/index.php?action=article&cat_id=011001007002&id=725&lang=

                                                                

Peter
Forum Administrator

www.reallusion.com

@ Peter(RL)

I`m sorry that my level of intelligence and experience seems to have fallen below RL expectations. I had indeed read and followed the instructions very, very carefully. You will see I previously posted the link you provided in a post I made earlier in this thread. There I detailed the problems I had encountered when trying, to the best of my ability, to accurately follow those RL instructions.

My own particular issue was trying to “Save” the activation . key file. I spent a considerable time trying to solve this problem for myself and failed miserably. However, with additional help from forum members and changing my browser I was finally able to successfully achieve this.

I have no hesitation in repeating my thanks to Wires (Gerry) who provided the specific information I required and had found so elusive during my own inadequate attempts to follow the instructions RL had provided.

Geoff.