I purchased, downloaded, and installed the Halloween Cartoon Farm, but all of the assets are missing. A folder was created in the "props" section, but it is empty. I checked the "Project", "Stage", and "Set" tabs but cannot find the farm or any of the individual assets.

Just wondering if anyone had / has this issues and how it was resolved? I have sent in a support ticket and am waiting for a response, but just wanted to see if there was a quick solution here in the meantime.

Apologies to Peter for being so darn impatient

Thanks for any help,
OldNoob

www.youtube.com/user/MyCloneMovies

Never argue with an idiot, they'll just bring you down to their level and beat you with experience.

Hi..

I have already replied to you via Support but for others affected I'll add the information here too.

The Halloween Cartoon Farm is supplied as a project, but unfortunately is wrongly installed into the Props folder. To resolve the problem you just need to move the "Halloween Cartoon Farm" folder:-

From:

C:\Users\Public\Documents\Reallusion\Template\iClone 5 Template\iClone Template\Props

To:

C:\Users\Public\Documents\Reallusion\Template\iClone 5 Template\iClone Template\Project

                                                                

Peter
Forum Administrator

www.reallusion.com

Thanks Peter for your help, but I ran into another issue with the pack.

It appears that the "road" element has been packaged as one asset even though there are 5 or 6 separate pieces. I checked and there are no sub-props within the element.

Is there a way to split the individual assets up? They don't seem to be linked at all, so I'm a bit lost.

Thanks,
OldNoob

www.youtube.com/user/MyCloneMovies

Never argue with an idiot, they'll just bring you down to their level and beat you with experience.

Hi..

I have replied again via Support with a fixed version of the roads. Please do check to see if this helps resolve the problem for you. And please do accept our apologies for the inconvenience caused by these errors.

                                                                

Peter
Forum Administrator

www.reallusion.com

Yes Peter, the fix worked like a charm and no worries, sometimes things happen but what really matters is how they are addressed. You guys have done an outstanding job taking care of the issues.

Thanks again,
OldNoob

www.youtube.com/user/MyCloneMovies

Never argue with an idiot, they'll just bring you down to their level and beat you with experience.