I am trying to add clothing that I have purchases on here but I keep getting the same message on both of my purchases.

How can this be resolved?

Were they developed for iClone 5.5, and you're running 5.4?

If that's the case, you'll have to update your installation to the latest version of iClone.

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iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD

It states 5.13 and above:

Its these files:

http://www.reallusion.com/contentstore/ccdproduct.aspx?contentid=AIC500CIENU012020120403009

http://www.reallusion.com/ContentStore/ccdproduct.aspx?contentid=AIC500CIENU012120120626002

Well so much for that theory.  That's all I had.  Anyone else have another idea?

Thanks for the links.  That's very useful information.  Alley is one of the premier content providers, and if you contact her I'm sure she'll help you.

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iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD

Sorry, I've been busy with company since Thursday. Okay, the links shown are links to "Content Store" packs, not Marketplace. As the Content Store packs are installed differently and controlled by Reallusion, I'm not sure I can be of much help. Have you sent in a support ticket to Reallusion?

My understanding is that when the content store handles the packs, they create an .exe file that installs everything into the appropriate directory. I am wondering if since the .exe was created, if something in the updates of iClone has a conflict?

1) Regardless of it saying iClone 5.14 and above (probably the most up to date version when the pack was created) - have you done all the automatic updates? If not, this could be the issue.

2) Have to sent a support ticket to Reallusion directly as it has something to do with their install file I would think.

Let me know. I would think the same thing would apply to the Duchess pack. If you can't get help through that network, sent me another PM and let me know if you shop in the Marketplace. I could gift you the pack through there if RL don't help you.

Alley

Thanks for chiming in, Alley.

I'm such a noob, I didn't think about Markeplace vs. Content Store, but I know you have a stellar reputation and would do your best to take good care of a customer.

@Ron... I hope it all works out for you.  Please let us know the solution in case it happens to someone else too.

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iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD

Off memory, some early 5.4 version of iClone had some incompatibilities with older packs. I am pretty sure  that running automated updates will fix the issue.

You need to bring it up to 5.41 at the minimal.

Come and visit my store by clicking on the banner below.

I checked your account and don't see a copy of iClone5 registered. If you are using the trial version of iClone5 then that will be the problem. Content packs can't be installed into the trial version. You will need a full registered copy of iClone5 to be able to use these packs.

                                                                

Peter
Forum Administrator

www.reallusion.com