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Technical Issues

Posted By Realtimer (RL) 9 Years Ago
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Realtimer (RL)
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Do you have any issues with the Live Motion Capture System? If you do, then please post your issues in this thread.

NOTE: In order to streamline the solution process, we kindly ask that you be as detailed and specific with your issues as possible, so that our team can replicate the problem.

BEFORE YOU BEGIN - Make sure that you have first checked that your PC system has all the necessary system requirements, and tested your issues then, before reporting a bug. For more information on system requirements, go HERE.

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ceesmailkajr
ceesmailkajr
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With Mirror Motion enabled, finger and hand bones are mixed up between left and right hand.
dallasvr
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oops. see one thread up under subject 
Load Mocap Device Plug-in Failed
CyBoRgTy
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I cannot get Perception Neuron to work with iClone (I want to make it clear - Perception Neuron works great for me without iClone). I installed the mocap plugin and followed all steps seen here and in the video tutorial. When I select 'Connect' in the Device Mocap - Device Console, I get the 'Load Mocap Device Plugin Failed' message. If instead I select Connect from within the Plugin menu -> Neuron Mocap plugin -  Neuron Console, it appears to connect but the Preview / Record buttons are still not available.
I uninstalled and reinstalled the Neuron Mocap Plugin, but it still fails as I stated above.

iClone is at the latest patch level. Any ideas?


CyBoRgTy
http://www.youtube.com/user/cyborgty/
http://www.youtube.com/watch?v=d55xyOPtAqs&list=UUbrvijuqAchqlzHyuvbOv1w&feature=plcp
CyBoRgTy
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I found what the problem was. 
I ran netstat -ab to see what ports services/processes were listening on as well as the name of the executable that spawned the listening process. I found I have the Sentinel Key Server running and it listens on port 7001, which is the port Neuron is bvh broadcasting on by default. When I stop the Sentinel service, the connection between Axis Neuron and iClone works.

While I try to figure out how to get the Sentinel service to list on another port, I was wondering - is there a way to get the iClone Neuron Plugin to listen on a different port (I tried using a colon with the IP address (i.e.192.168.1.195:7004) and that made iClone crash?




CyBoRgTy
http://www.youtube.com/user/cyborgty/
http://www.youtube.com/watch?v=d55xyOPtAqs&list=UUbrvijuqAchqlzHyuvbOv1w&feature=plcp
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9 Years Ago by CyBoRgTy
CyBoRgTy
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Actually for me, it does not make sense to change the Sentinel port (if I could) because I don't know what apps on my system uses it and they might not work after I made that change. So, right now, the only way for me to use the bvh broadcast streaming from Axis Neuron, I have to stop the Sentinel Service.

I'm probably NOT the only person who might have another service using port 7001. So, it would be nice if there was a way to identify another port in the iClone Neuron plugin..

CyBoRgTy
http://www.youtube.com/user/cyborgty/
http://www.youtube.com/watch?v=d55xyOPtAqs&list=UUbrvijuqAchqlzHyuvbOv1w&feature=plcp
Edited
9 Years Ago by CyBoRgTy
Eric (RL)
Eric (RL)
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Hello CyBoRgTy,

Currently there is no way to change the listening port for the plug-in. However, we will note this down and hopefully incorporate this function for future releases.

______________________________________

Eric (RL)
Forum Moderator

Reallusion, Inc.
https://forum.reallusion.com


"Simplicity is the ultimate sophistication." - Leonardo da Vinci
CyBoRgTy
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Thanks for the consideration.

On a different problem, I have the 31 neuron suit and notice problems with the fingers and thumb.  In Axis Neuron, everything moves as expected and the exported mocaps look fine. But when using the Neuron plugin in iClone, the thumb stays pointing out and the finger barely move (or move in odd manner). Any ideas?

CyBoRgTy
http://www.youtube.com/user/cyborgty/
http://www.youtube.com/watch?v=d55xyOPtAqs&list=UUbrvijuqAchqlzHyuvbOv1w&feature=plcp
Beat_CH
Beat_CH
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Dear all,
I started new with the Neuron and the iClone-plug-in in a trial version of Iclon6.21
The installation worked fine. The Plug-in works fine with the plug-in via the Plugin-Menu.
The neuron with 31 sensors runs fine via USB-cable.
The only issue is that the Iclone-avatar is not moving in the same way as the stick-figure is does in the neuron.
In Iclone the figure collapses, the legs and arms are twisted as soon as switching on the "preview" or "record" mode, while in the neuron the figure moves as performed by the subject.

Does somebody has any ideas why this happens?
Are there some setup issues in the Axcis Neuron setting, like in Output Format, BVH-Data?

Thank you very much for your help.
Beat






animagic
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Beat_CH (12/17/2015)
The only issue is that the Iclone-avatar is not moving in the same way as the stick-figure is does in the neuron.
In Iclone the figure collapses, the legs and arms are twisted as soon as switching on the "preview" or "record" mode, while in the neuron the figure moves as performed by the subject.

I don't have Neuron, so I don't know exactly how things are set up in iClone, but what you describe sometimes happens when foot contact is turned on and there is a terrain. So you may want to check foot contact.



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