Hi Melody,
Sorry to hear of your problems with FaceFilter 3.
Please check that your system meets the requirements below.
8GB of RAM
Display with 1280-by-768 resolution or higher
2.4GB of free disk space
OS X v10.7 or later
If you meet the requirements above, please contact our Technical Support department by using the Support Form below. They will be able to help you with this issue.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx
Peter
Forum Administrator
www.reallusion.com